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Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
Ask any HR professional what they think of the people-policies and procedures in their organization and most will acknowledge that many of them are dumb and difficult to enforce. Rules have unfortunately resulted in a reputation of Human Resources being a jobs-worth function trying to justify its existence.
Recently, the Minnesota Court of Appeals affirmed an unemployment law judge’s (ULJ) decision that an employee did not have good cause to quit her job because her reasons for resigning included an inability to perform her job duties and inadequate on-the-job training.
Workplace safety is important, and there are many opportunities for trainers seeking to educate organizations and their employees on the subject. Today, guest columnist Clare Condon takes a peek at what jobs look like for environment, health, and safety (EHS) professionals interested in training. Here’s a hint: Bone up on technology and social media!
A new, enterprise-grade interaction platform gives employers an opportunity to use videoconferencing without the cost and complexity of traditional videoconferencing and webinar tools, according to the company that released it.
Employers that take a comprehensive view of training see it not only as a means to improve employee performance but also as an effective recruiting and retention tool.
The future of work is bright according to ManpowerGroup’s new report “The Skills Revolution”, which consists of a survey of 18,000 employers across all sectors in 43 countries. One in five employers (19%) expect technological disruption to increase jobs as they adapt to the future of work, and six in 10 employers (64%) expect to […]
What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]
How effective is your information technology (IT) training and development program? A recent TEKsystems® survey found that most IT training programs lack executive sponsorship or leadership and are not linked to business outcomes.
Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!
How effective is your information technology (IT) training and development program? In today’s Advisor, we have 3 tips for getting a bigger bang for your IT training buck.