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Failing to Communicate Policy Changes Can Undo Harassment Lawsuit Defense

Employers often make policy changes to address potentially discriminatory conditions. If you hope to use the changes as a defense to future bias claims based on the former policy, however, you must communicate them to your employees. A ruling from the U.S. 8th Circuit Court of Appeals (which covers Arkansas employers) recently reinforced the lesson.

sales

Sales Training Should Focus on Both Business Objectives and Customer Problems

We would like to offer a declaration—an inflexible line in the sand, if you will. It is foundational to the value of sales training and the professionals who proudly call themselves sales trainers. It is as follows:
Every sales trainer has to enable two outcomes—increase revenue year over year and protect revenue year over year.

FMLA: When Absences and Certifications Don’t Match Up

By Susan Schoenfeld, JD In cases where an employee’s absences are not supported by his or her medical certification, an employer should consider recertification. An employer may request recertification of an employee’s serious health condition no more often than every 30 days unless one of the specific exceptions discussed below applies.

Don’t Assume Your HR Peers Are OK

This has been a tumultuous time for the entire world, let alone businesses around the country. A pandemic has forced offices to adapt the way they work. Debate surrounding vaccines and politics has created hostile environments for employees in every state. War has disrupted supply chains, creating shortages and driving up prices. We’re on the […]

Incentive Options for Sales Comp–Pay Level and Pay Mix

The most important design features in a sales compensation program are the pay level (how much) and pay mix (proportion of incentive pay to base pay). Pay levels will generally reflect industry practices, but the pay mix should be designed to meet the marketing strategy of the company. The degree of risk in the incentive […]

Faces of HR: Cris Grossmann on Being an Agent of Change, the Cost of Inaction & Pushing Boundaries

Cris Grossmann’s passion for frontline workers was ignited during his childhood growing up in Mexico City. On summer afternoons, he’d visit both of his grandfathers who worked in factories and each one taught him valuable lessons. On one hand, Grossmann learned how to produce paints and color and, on the other, he learned how a […]

5 Tips to Help You Unplug and Make the Most of Your Time Off This Year

Although we all look forward to taking our well-earned vacation time, in reality, taking time off isn’t always easy. In our fast-paced, interconnected world where work can follow you on your smartphone, or even smartwatch, everywhere you go, it can be hard to truly unplug and relax. But balancing your work and home life is […]

Salary Structure for Small Companies: Too Much?

On the surface, the formal salary structure program Judy Canavan helped implement at a 20-person, not-for-profit company might seem like wearing a tuxedo to a hoedown—a bit much. But when you look a little deeper, you may get a different impression.

Consider the Customer in Your HR Practices

What do employment branding, product branding, a great employee experience, and HR strategy have in common? According to Tammy Perkins, Chief People Officer at PMI Worldwide, they are all connected. When HR treats the employee and candidate experience with the dedication and care often given to customer-facing branding, the organization grows.