Practical HR Tips, News & Advice. Updated Daily.
Companies spend a great deal of time and money training their employees. But many also dedicate resources to training their customers, as well. A common strategy for this type of training is to use online learning communities for customers, which can include tutorials, videos, instruction manuals, FAQs, and other tools to help customers better understand […]
According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
Just a few years ago, it would have been almost unheard of for someone to list the ability to grow, identify, or recommend different strains of cannabis as a job qualification, but the times are a changin’!
Work can be hectic and full of distractions, especially for subject matter experts, technical resources, managers, and others who frequently have people coming to them for help or advice.
Ashley Howell worked for the Department of State Hospitals (DSH) as a temporary pre-licensed psychiatric technician between January 2, 2020, and January 24, 2020. DSH houses patients who are involuntarily committed to medical treatment, including criminal defendants deemed incompetent to stand trial, patients found not guilty by reason of insanity, and offenders with mental disorders, […]
Employment law attorney Mike Maslanka reviews As We Speak: How to Make Your Point and Have It Stick by Peter Meyers and Shann Nix. If you’re thinking about a presentation you need to give, take a look at As We Speak: How to Make Your Point and Have It Stick, a new book by Peter […]
by Sara Hutchins Jodka The return of LeBron James to the Cleveland Cavaliers riveted the sports world and reinvigorated Cleveland. For employers, however, James’ “going home” has prompted conversations about boomerang employees—i.e., employees who leave an employer only to return later. This article looks at this relatively new concept and outlines what factors employers should […]
Staying ahead of workforce trends is crucial for HR professionals and people managers. A recent report by iHire offers valuable insights into the Gen Z workforce, providing essential guidance for recruitment and retention strategies. Tackling Stereotypes and Bias A significant finding is that 34.4% of Gen Zs believe negative stereotypes about their generation will hinder […]
The U.S. Department of Labor (DOL) took steps toward allowing automatic small-balance 401(k) plan transfers to a new employer’s plan in a job change by proposing to exempt a vendor’s auto-portability program from some prohibited-transaction restrictions.
According to a recent Deloitte survey, 40% of Gen Z workers would like to leave their current jobs within 2 years. Where are organizations missing the mark when it comes to retaining this generation? Organizations must consider whether they are providing the same level of efficiency that Gen Z is used to in their personal […]