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Executing a Succession Plan

Turnover in the United States is higher than many people think. According to the Bureau of Labor Statistics, the turnover rate across a wide range of industries in the private sector was over 47.4% annually in 2017, and that number has increased steadily from 42.3% in 2013. So, businesses need to be prepared to lose […]

training

The Training Gap—Desire vs. Ability

Corporate training is a core priority among C-suites across the globe, says Claudio Erba, CEO of Docebo, a training organization that recently went public. And yet, a significant gap exists in terms of organizations’ belief that they have the resources necessary to provide that training.

ADA

Are Employers Required to Provide Disability Leave?

An employee or applicant who is disabled (or who qualifies as disabled) has the right to the legal protections granted under the Americans with Disabilities Act (ADA). But does that right extend to the right to take leave related to the individual’s disability?

Are Workers Starting to Turn the Corner on a Return to the Office?

In recent years, the remote work narrative has focused on the tension between employers and workers, with workers willing to quit rather than return to the office and employers chomping at the bit to get workers back in the building. Remote Work Works for Some Of course, this is a big oversimplification. Many employers have […]

script

Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.

Strategies for Reengaging Workers

Any employer would love to have employees who are genuinely passionate about their work. In the workplace, passion often translates directly to employee engagement. Passionate, engaged workers tend to be more productive, are more loyal to employers, engage in self-study and training, and are more creative and proactive. Consider, for example, a graphic designer who’s […]

How to Use Emotional Intelligence in the Workplace

We live in an ever-changing world and the workplace is no different. From record-high burnout levels to mass layoffs, and fears of a recession, HR leaders have tried on a myriad of hats in an effort to retain talent and keep them engaged, productive, and happy. Still, the workplace remains rampant with buzzwords like The […]