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Vermont passes paid sick leave law

The Vermont Legislature has passed a bill that soon will require employers to provide employees with paid sick leave.  The bill, which passed the Vermont Senate on February 10 and the House on February 17, is expected to gain Governor Peter Shumlin’s signature. Presuming the governor signs the bill, the law will go into effect […]

The Road to a Healthy Work Culture: 5 Powerful Allies for Rooting Out Toxic Behaviors

A healthy and meaningful work culture is powerful and can really help your business succeed. Its absence, however, can lead to a dysfunctional environment that drains employees. If you want your organization to succeed, it’s essential that you shape a positive workplace culture that boosts teamwork and morale; improves retention levels; enhances productivity; and, most […]

Salary Remains an Important Tool for Talent Attraction

While there are conflicting reports about what workers want from their employers—whether it’s more flexibility, better workplace perks, access to better health benefits—one thing remains clear: employee compensation is the key to attracting and retaining talent.

3 Key Questions You Must Answer to Foster a Strong Organizational Culture

Organizations often deploy various strategies like corporate retreats, training programs, and performance incentives to embed their company’s core values and create a strong organizational culture. Despite the effort and resources spent, many companies still grapple with weak or unevenly adopted cultures. The missing piece in this puzzle is a profound understanding of how employees are […]

Phantom Ownership: How to Use Phantom Units to Incentivize Star Employees

Businesses often face the challenge of attracting and retaining star employees. It can be tempting to offer star employees ownership in the business to prevent the hardship of losing star employees after investing time, money, and resources into training and onboarding. The main drawback of offering ownership is potentially relinquishing some control in the business. […]

Case Study: GNC Implements Cloud-Based Training Program

“In an effort to maintain product knowledge standards among employees in its 9,000+ retail, franchise, and distribution locations, GNC (stores are General nutrition Centers) has partnered with software company ePath Leaning Inc., to train its employees,” reports Adi Menayang in an article for Nutra Ingredients USA titled “GNC ramps up employee training program with new […]

‘Rethinking’ Training: Consider a Cognitive Spin

I just finished reading Magic Words: What to Say to Get Your Way, by Jonah Berger, a marketing professor at the Wharton School of Business. It’s especially useful to HR professionals, who are often tasked with training duties and helping improve employee performance. Here are three training gems Berger offers. Gem #1: Leverage the Power […]

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Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.