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Working for You Isn’t Working for Me

Far too often, people placed in positions of authority are unable to manage, guide, or direct us adequately. In fact, the people in charge often become the biggest obstacle to their employees’ success, say Katherine Crowley and Kathi Elster. Crowley and Elster, authors of the recently released Working for You Isn’t Working for Me, offer […]

onboarding

3 Components of an Above-and-Beyond Onboarding Experience

When it comes to filling open roles within your company, finally getting a “yes” from a potential candidate can feel like the end of a long road. After all, you’ve probably been recruiting for a while—crafting the job description, casting a wide net, searching for top talent, networking, fielding resumes, and giving multiple interviews all […]

Discrimination Against Cancer Survivors

Yesterday’s Advisor explored a recent survey stating that cancer survivors were more likely to be afraid to disclose their situation and that interviewers were less likely to call them back. Today, the conclusion of that survey. Conclusions on Health Conditions, Diversity, and Discrimination In a new study from Rice University and Penn State, researchers make […]

Why Sales and Customer Service Are Part of Everyone’s Job

Corporate functions often have a distinct if largely unspoken split between customer-facing and back-end roles. While salespeople, marketing teams, and customer service reps interact with groups of or specific customers on a regular basis, those with more behind-the-scenes roles may rarely interact with customers or potential customers in their day-to-day activities. But in today’s competitive […]

Is Your Office Worth the Commute?

From packed buses to standstill rush-hour traffic, commuting is rife with inconveniences. Long commute times are linked to negative effects on sleep, productivity, and overall quality of life. Commuting Americans spend, on average, 52 minutes per day traveling to and from work—an increase of about 20% since the U.S. Census began collecting that data in […]

Using Preemployment Personality Tests—A Quick Guide

Hiring, onboarding, and training new employees are some of the most important—and challenging—functions that an HR professional may be called upon to perform. Personality assessments can help HR with these efforts. To explain how, we present an article by Cynthia J. Sax, senior vice president at Caliper, a global employee assessment and organizational effectiveness firm.

review

How to Conduct Meaningful Employee Performance Reviews

A good employee performance evaluation involves thorough preparation, clear communication, and a focus on the employee’s strengths and areas that need improvement. The review should be a two-way conversation, with constructive feedback and actionable goals for the future. Preparation for the review and evaluation of the employee takes time and effort, but the outcome will […]

Can You Unilaterally Change an Employment Contract?

by Brian Smeenk Suppose you want to change an important term of your Canadian employee’s employment contract, such as the bonus plan, future salary adjustments or the termination package. Can you do it without the employee’s agreement? If so, how? Western Inventory Service Ltd. recently found out the hard way that it couldn’t unilaterally alter […]

Bloomingdale’s Teams Up with eLearning Company for Employee Training

Despite dramatically increasing online sales, the vast majority of retail sales still take place offline. Brick-and-mortar sales involve live, face-to-face human interactions, and, no surprise, organizations relying on these interactions are understandably concerned about offering exceptional service experiences to their customers. Here’s how retail powerhouse, Bloomingdale’s, met the challenge.

financial wellness

Retirement Success Starts with Financial Well-Being

“Talent wins games, but teamwork and intelligence win championships.” Michael Jordan wasn’t talking here about retirement, and in fact, we don’t know that he ever has. But his words can certainly apply to the subject.   In today’s world, each individual must take charge of his or her own retirement. Still, there are many ways others […]