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What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]
Summer is in full swing, and with it comes heat and humidity—at least depending on what part of the country you’re from. In any case, when it’s hot and humid outside, your employees are looking to stay cool no matter what. However, depending on what your dress code policy is, you may be discriminating against […]
Are you considering embracing more automation in your HR department this year? Automation can make a huge difference in the day-to-day operations of a company and can impact its bottom line in a large way. By automating more of your activity, you free up your HR team to do what it does best: caring for […]
As 2023 wound down, the use of artificial intelligence (AI) by employers showed no sign of slowing down. Rather, you should prepare for an increased use and presence of AI in employment decision-making, as well as employee engagement. Intersection of Technology and Employment Law Throughout 2023, an increasing number of states and cities began limiting the […]
Innovation is a must when addressing evolving workforce needs. Between the labor shortages, diminished margins, accelerating competition, and even leadership vacancies, there’s a perfect storm of workforce factors pressing CEOs. CEOs need to employ meticulous strategies to rein in costs while creatively thinking about building a sustainable workforce. Innovation is key for CEOs while they […]
After the Occupational Safety and Health Administration (OSHA) issued an emergency temporary standard (ETS) on mandatory COVID-19 vaccines on November 4, 2021, a number of lawsuits were filed challenging the agency’s ability to enforce the rule. After the U.S. 5th Circuit Court of Appeals stayed the cases (or put them on hold), the 6th Circuit […]
Technologies like artificial intelligence (AI), augmented reality (AR) and virtual reality (VR), and sophisticated analytics are offering training and development professionals new opportunities for delivering personalized training that continues to incorporate methods known to improve the learner experience, according to CompTIA’s “Workforce and Learning Trends 2020” report.
When growing your business, think twice before adding to your personnel; it might not be necessary. In fact, adding to your labor costs could make it harder to reach your organization’s scaling goals. It’s a common misconception that if you want to see massive growth, you need to onboard additional people. This common belief that […]
Forward-thinking companies like The Dow Chemical Company (Dow) are always on the lookout for innovative training opportunities that can help close the skills gap. Dow, which has successfully run apprenticeship programs across Europe for 40 years, recently reached an important milestone with its U.S. program.
By Emily Scace Many organizations want to improve their safety culture in order to reduce injury rates, save money, and increase productivity. But how does a company begin to foster a culture of safety? The following are a just few key areas that go a long way toward establishing a positive safety culture in an […]