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When we think of companies like Amazon and Tesla, we think of technologically innovative organizations on the cutting edge of their industries. When we add in home improvement behemoth Lowe’s, we still see a group of extremely prominent and well-respected companies with vast resources at their disposal.
Although several positive economic developments have occurred recently, from job growth to falling inflation, employees still face various financial challenges, such as wage stagnation, reduced savings, and high debt levels. There has also been a shift in expectations around these challenges; employees increasingly want companies to help them manage and improve their finances. There have […]
Asking probing questions is the key to eliciting meaningful information from well-prepared applicants. Here’s an example of how your probing can reveal the real story.
In an open letter to customers earlier this year, Apple® CEO Tim Cook wrote, “All that information needs to be protected from hackers and criminals who want to access it, steal it, and use it without our knowledge or permission.”
One of the unfortunate outcomes of the current economic climate is that there are fewer jobs to go around for students. Summer and graduating students who have relied on summer jobs for experience and training are finding few opportunities out there. To solve this problem, many students and graduates are reaching out to companies to […]
Now more than ever, companies are struggling with attrition on a massive scale. U.S. job turnover reached more than 19% towards the end of 2018. And, additional reports are showing more than half of U.S. employees plan to look for new jobs before the end of this year.
What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]
U.S. News & World Report, known for its rankings, analysis, and consumer advice, has released its 2018 Best Jobs.
Until recently, Americans with Disabilities Act (ADA) regulations were quite broad in their definition of “service animal,” but that changed earlier this year. Now Maine, which had kept the definition loose in state law, also is tightening up on what constitutes a service animal. Employers must provide reasonable accommodations not only for employees with disabilities […]
Although all sectors of American life have been dramatically impacted by the COVID-19 pandemic, education has arguably been hit the hardest. Most state governments issued stay-at-home orders and closed public schools in order to slow the spread of the novel coronavirus, forcing a rapid transition to distance learning. This transition has likely amplified existing disparities […]