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10 Persuasion-Killing Phrases You Should Never Use

Whether you’re making a formal request, wooing an applicant, or proposing an idea, the wrong phrase can ruin your pitch, says author Darlene Price. She offers 10 phrases that kill any hope of success. Price is the author of recently published Well Said! Presentations and Conversations That Get Results. Of course, you’ve got to know […]

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Stop Sabotaging Your Ability to Hire Top Candidates

I’ll never forget my first job interview. Hearing about how great this company was to work for made me want that job so much more. When I arrived, I had to wait a long time before meeting with the interviewer. I wasn’t given any information about the delay, wasn’t offered anything to drink, and wasn’t […]

Cybersecurity Training Part I: Awareness of Significance of the Threat

As the global economy becomes increasingly computerized and interconnected, cybersecurity threats are increasing dramatically. This trend means that there are both increasing points of vulnerability—as more connections are formed and more data is transmitted over those connections—and greater incentives for cybercriminals—as more money changes hands over the Internet and more sensitive data are stored and transmitted […]

Quick Tip: 5 Questions to Ask When Planning Your Training

There is a myriad of training techniques available. With so many options, some trainers struggle when deciding which techniques to use, when to use them, and what combination would be most effective to help employees learn and retain information. We’ve compiled 5 simple questions that can help make the choice easier.

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Hiring Your First Support Person in a Remote Work Start-Up

In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support rep, taking over this role also allows founders to directly work with customers in understanding […]

Do You Run Active Shooter Drills? If Not, You’re Not Alone

Workplace violence is an all-too-familiar presence in the daily news, and these reports provide repeated reminders to employers nationwide that active shooter incidents are not just a potential threat but a real one. While it may be reassuring to think, “That will never happen here,” it is important to be proactive, plan ahead, and train […]

Mail vs. Male vs. Female—Who Wins the Snail Mail Race?

If you thought so-called snail mail, with its envelopes and postage, was a relic of the past, a new study shows it’s still slowing down office workers with its tedious, time-consuming chores. However, a new survey shows that one gender is a bit better at getting it out than the other.

Bar the door: Actionable Tips for Defending FMLA Claims

Good timing can mean the difference between success and failure, and waiting too late can cost you—as a transit employee discovered the hard way. Although this case comes from a different state, it’s still helpful when defending Family and Medical Leave Act (FMLA) claims in Texas. Chronic Serious Health Condition As a threshold matter under […]