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Customer Preference vs. Religious Garb and Grooming

In yesterday’s Advisor we presented several key questions and answers from EEOC’s new guidance on religious discrimination. Today, more from the guidance, plus we announce a free webcast on building a WOW! Recognition program. [Find more questions and answers here] Can an employer exclude someone from a position because of discriminatory customer preference? No. If […]

Understanding an Employee’s Right to Discuss Labor Practices

Under the National Labor Relations Act (NLRA), employees have the right to work together to ensure good working conditions. This statement is true regardless of whether there is an employee union in the workplace. This right includes the right to engage in what is called “concerted activity.” In short, concerted activity is any activity undertaken […]

Train Employees to Give Memorable Service with These Top 10 Best Practices

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]

‘I need FMLA—I’m his father in loco parentis’

Who’s a son or daughter under FMLA? Not as easy a question as it might appear to be. And the flip side—who’s a parent is equally murky. Fortunately, the DOL’s Wage and Hour Division (WHD) has clarified the situation somewhat. It’s not that hard to determine family relationships when there’s a biological or legal relationship, […]

HR Query: Why Your AI Strategy is Winning the C-Suite but Losing the Workforce

New data from Workday reveals a startling disconnect: while leadership is cheering over newfound efficiency, nearly 40% of workers feel AI hasn’t saved them a single minute. Even worse, 70% of employees report feeling anxious or overwhelmed by the technology, compared to less than 30% of executives. So, why is the adoption stalling? According to […]

stress

What’s Behind the Record Levels of Workplace Stress?

Feeling stressed out at work? You’re not the only one. As Rose Leadem reports on Entrepreneur.com, a recent survey of more than 1,000 full-time employees in the United States found that more than half of participants said they feel more stressed today than they did 1 year ago. Notably, 60% report being stressed all or […]

3 Tips for Employers to Curb New Job Jitters

When onboarding new employees, employers know how important it is to provide support so that fresh team members succeed in their jobs. Yet it’s still natural for new staff members to have “new job jitters” — anxiety about their new roles and their own abilities to fulfill them. The faster supervisors can get their recent […]