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Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Sudden discovery—Employee on FMLA Wasn’t Doing the Job

Yesterday’s Advisor answered three tricky “during leave” FMLA questions. Today, the challenge of suddenly discovered performance issues, plus an introduction to the book users call “The FMLA Bible.” Note: Today’s questions and answers are adapted from an HR Hero publication, Mastering HR: FMLA. What if we discover a previously unknown performance issue while an employee […]

Asking Salary History May Soon Be a Thing of the Past

Does your organization routinely ask applicant salary history during the recruiting process? If so, you’ll want to pay close attention to some upcoming legislation that could change all of that. There’s a proposed bill coming before Congress that would make asking salary history illegal.

Hiring Heroes: How to Onboard Vets

With so many companies struggling to fill their open positions, you have to learn how to target specific audiences. A broad effort might not be as effective as a focused one—and one of those focuses involves veterans. Today’s Advisor helps you understand what that focus might look like. Under the Vietnam Era Veterans’ Readjustment Assistance […]

What Looks Like a Magnet May Not Be a Magnet

At RecruitCon Road Trip East in Boston, keynote speaker Kurt Anderson, director of human resources for Definitive Healthcare, a provider of data for the healthcare industry, began his presentation by showing two images, one that looked like a magnet and another that looked like a black lump.

Massachusetts

Walmart to Pay $7.5 Million to Settle Same-Sex Benefits Discrimination Suit

Under a proposed settlement agreement filed with the U.S. District Court for the District of Massachusetts, retail giant Walmart has agreed to settle a class action lawsuit alleging that it discriminated against gays and lesbians in the administration of its spousal health insurance benefits. The proposed settlement, filed December 2, 2016, must still be approved by Judge William G. Young before becoming final, which could take a few weeks.

10 FMLA tips for HR professionals

By Jason Ritchie The Family and Medical Leave Act (FMLA) can be one of the most daunting employment laws HR has to deal with. There are very specific rules and procedures that must be followed to ensure that both employee and employer are protected. Recently, employment law attorneys from Holland & Hart in Billings, Montana, […]

Train Dispatcher’s Failure-to-Accommodate Claim Derailed by Excessive Absenteeism

Courts have consistently found regular employee attendance can be an essential function for certain positions that employers don’t have to eliminate in the name of providing an accommodation under the Americans with Disabilities Act (Act). In other words, ignoring absences when regular attendance is an essential function wouldn’t be a reasonable accommodation. The U.S. 5th […]

Exempt to Nonexempt—7 Steps for Communicating the Transition

In yesterday’s Advisor, BLR® Legal Editor Susan Prince, JD, MSL, outlined some common concerns employees may have when they are transitioned from exempt to nonexempt in the wake of new overtime regulations. Today, Prince provides seven steps for effectively communicating this transition to employees.