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Addressing the Job-Stealing Robot Narrative

The concern that machines and robots will make certain jobs obsolete and leave countless workers without a job has been prevalent for years, dating back at least to the Industrial Revolution. While there have been jobs lost to automation, technology, and robotics, this doesn’t tell the whole story, and the real dynamic is more complex. […]

AI Helps Reduce Time to Fill While Improving Candidate Experience

While technology has been disrupting almost every aspect of the way we work, one thing remains clear: It’s helping workers do their jobs faster. And when it comes to recruiting, the time saved due to technology is benefiting both recruiters and jobseekers. However, technology isn’t fully taking over just yet.

EEOC Advocacy for Flexible Leave Policies Snares Prison Medical Provider

The Americans with Disabilities Act (ADA) figured prominently in the tributes surrounding the death of former President George H.W. Bush. One poignant story emphasized Bush’s wry humor as well as how the stroke of his pen in signing the Act into law in 1990 made the physical world more accessible for disabled Americans. After he […]

What the Election Tells Us About How Employers Should Support Worker and Family Health

As we process the results of our election, half of the United States is feeling euphoric, and half is despondent.  We are a fractured nation – that much is clear. We all need to reflect on the circumstances that have brought us to this place. Employers have an opportunity and obligation to consider their role as stewards […]

From the ADA to returning soldiers to work: Richard Pimentel’s crusade for the disabled

From the ADA to returning soldiers to work Earlier this month, the country celebrated it’s 232rd birthday. We celebrated with fireworks, picnics, and parades to honor our veterans who have fought in wars past and the soldiers who are currently abroad fighting for our country. This month also marks the 18th anniversary of the Americans […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Road Map to Creating Human-Digital Workforce Balance

Automation has the potential to battle workplace dissatisfaction. We hear a lot about “quiet quitting” and “acting your wage,” or doing the bare minimum at your job without leaving. At the annual World Economic Forum, one panel expert said quiet quitting is the natural sequel to the Great Resignation and that if you want people to […]

When Bad Supervisors Happen to Good People: The High Cost of Poor Supervision

Supervisors are the most important factor in a work unit’s performance, says HR trainer Steve Oppermann. They are driving force that brings excellence—or the dragging force that guarantees mediocrity. Are your supervisors driving your organization or putting a drag on it? Even a small supervisory deficiency can result in billions in losses, says Oppermann, an […]

Faces of HR: Tyana Owings on Prioritizing Humanity, L&D, and Mentorship

Meet Tyana Owings, Director of People at Cloverleaf, a SaaS company that provides automated coaching to every team member. Over the course of her impressive career, Owings has grown into a talent development and people operations leader who believes companies succeed most when they truly put their people first. Early in her management career while […]