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Matching Your Total Rewards to Your Talent

Start by taking a talent inventory, says Barton, who is chief operating officer of Willis North America Human Capital Practice. She made her suggestions at the recent SHRM Annual Conference and Exposition in Orlando. You might start by populating a chart such as this, she says: Then think about what you can offer to each […]

Agility in Leadership Communication

Leading teams requires heightened focus in today’s business environment. Communication, one of the most fundamental leadership abilities, requires us to continually assess and advance how we are managing our interactions and connections with our people. It Starts With “Me” Based on my years of collaborating with numerous leaders, I have found that there is a direct […]

Making job descriptions live and breathe, not sit dusty in the files

The task of writing and revising job descriptions may sound dull, but at the same time be daunting. With so much to consider—essential versus nonessential functions, varied job responsibilities, experience and education requirements, etc.—the job can be mind-numbing. Then throw in the legal issues to consider, including things like how to prevent discrimination and wage […]

Case Management Solutions

Yesterday we began to talk with Andrea Couto, senior director, Solutions Consulting at PeopleDoc about the results of our Case Management Survey: How Organizations Deal with Employee Complaints, Questions, and Requests, which was sponsored by PeopleDoc. Today, we give you the conclusion of that discussion.

Case Study: Can Employers Be Liable for Customers’ Behavior?

Typically, harassment claims involve allegations that an individual has been harassed by a coworker or supervisor. A recent case involving an Illinois casino demonstrates the importance of employers guarding against potential harassment by non-employees as well. Cornered at the Beer Tub Laura Wong worked as a beverage server at Rivers Casino in Des Plaines, Illinois. […]