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Give Your Employees Ongoing Learning Opportunities

JJiffy Lube® International uses Web-based courses, coaching, instructor-led courses, and computer-based simulation to provide ongoing learning opportunities for employees at its franchises across the country. Web-based training courses are offered through Jiffy Lube University (JLU) for employees completing orientation and the certification process in 10 different areas, says Kenneth Barber, manager of learning and development […]

Quality Starts With People

The other day, I was driving through a small town and saw a sign on the side of a building that read, “Nobody ever regrets buying quality.” That got me thinking about quality. Did the proprietor of this business have it right? Does no one ever regret paying for a quality product or service?

Navigating Autism in the Workplace: One Benefit Manager’s Plea to HR Leaders for Support

In the whirlwind of parenthood, nothing prepared me for the curveball of my youngest son, Ben, being diagnosed with Autism Spectrum Disorder (ASD). It wasn’t a smooth journey by any means. Looking back now, the signs were there—his struggles in daycare, the constant battles to soothe himself—but the diagnosis still felt like a sudden gust […]

Key Questions for Compensation Audits

What Is Written? Start with the written documents, says Kleinman. What written documents relate to compensation? Who has them? Who wrote what and when?  What do they say? For example: Plan documents Structures Policies Pay parameters Hiring/Bonus boundaries (approval levels, etc.) How’s Turnover? What turnover levels is the organization experiencing? Functional turnover is created “intentionally,” […]

Partnering with ERGs Presents a Clear Way to Close America’s Racial Wealth Gap 

Dr. Martin Luther King Jr. made a plea back in 1966 to close the racial wealth gap between white and black America, calling this discrepancy a “structural part of the economy.”   Now, despite nearly 60 years of supposed progress, the racial wealth and financial wellness gap remains largely unmoved. In fact, with rampant inflation and […]

5 Steps for Effective Training

Yesterday, we discussed how to quell the discomfort many feel about facing new challenges and how to set up an effective training environment, followed by opportunities to put the new knowledge quickly to work. Now let’s cover the training itself. How do you structure a lesson that will be both understood and retained? For answers, […]

Latest DOJ Guidance on ADA Web Accessibility Leaves Unanswered Questions

In March 2022, the U.S. Department of Justice (DOJ) published web accessibility guidance under the Americans with Disabilities Act (ADA), which prohibits discrimination against people with disabilities and guarantees they will have the same ability as everyone else to enjoy opportunities, goods, and services. Although the guidance establishes the DOJ’s intentions to ensure websites are […]

Former Athletes Finish First in Race for ‘Top’ Jobs

The perception is that academics trump athletics in the quest for success in the workplace. But whether an applicant was a quarterback or a point guard, past participation in competitive team sports marks a winner in the competition for better jobs, according to a new Cornell University study.