Flipping Customer Experiences: 10 Training Tips
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
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Mayo CHRO Discusses ‘New Age Professionalism’
It’s no secret that our society continues to change rapidly, and the norms that served us well only a few years ago often seem outdated today. That is as true in the workplace as anywhere else. Behaviors and statements that would have been perfectly appropriate not that long ago might now land an employee or […]
News Flash: Mentally Disabled Employee Wins Record ADA Verdict
A Wisconsin jury has awarded over $13 million in damages to a mentally retarded janitor who claimed he was fired because of his disability—the largest verdict ever in a case brought by the Equal Employment Opportunity Commission under the Americans with Disabilities Act. The EEOC had filed suit on behalf of Donald Perkle, who worked […]
Prevent Peril from Office Romance
It’s the season of cardboard cupid decorations festooning cubicles and desks sporting little bowls of heart-shaped candies inscribed with messages such as, “Be Mine,” and “Love.” Valentine’s Day can provide a fun break from winter blahs around the office, but it’s also a reminder of a potential legal hazard — office romance. Employers struggle to […]
Social Media Training Shouldn’t Be Ignored
In yesterday’s Advisor, Francine Esposito, Esq., partner at Day Pitney LLP, discussed the challenge of managing employees’ use of social media and the consequences of taking improper actions. Today, Esposito elaborates on a different set of consequences: those that arise from not taking any action at all on the issue of social media.
Why Addressing Financial Well-Being Is Essential in Hiring
Between healthcare costs, student loans, and increasing costs of living, keeping your workers’ financial health in mind makes a big difference for everyone. And that difference might just mean an easier time recruiting and less turnover.
Watch your back, Oscar
Litigation Value: $250,000 in attorneys’ fees and to settle Oscar’s claims–unless his guilt and his desire not to embarrass himself or out the Senator by disclosing their affair keeps him from making a big deal out of it. A holiday season rerun of “The Target,” first covered by my colleague Brian Kurtz a few weeks […]
Workers may be temporary, but OSHA is forever: clarifying employer duties
by Gregory L. Silverman In 2013, the Occupational Safety and Health Administration (OSHA) launched the Temporary Worker Initiative (TWI) to focus on preventing injuries and illnesses among temporary workers. OSHA recently released a policy memorandum addressed to its field staff reminding them of the agency’s long-standing enforcement policy for temporary workers. The memo specifically attempts […]
FMLA Leave: A Shield for Employee Misconduct?
By: Krista J. Griffith and Lynn Mueller, Felhaber Lawson In a recent case, the U.S. District Court for the District of Minnesota held that an employee shouldn’t be shielded from the consequences of her wrongdoing simply because she was on leave protected by the Family and Medical Leave Act (FMLA) at the time her employer […]
How Your Leadership Development Program Affects Your Bottom Line (Part 2)
Continued from yesterday’s post, here’s more about how your leadership development program affects your bottom line. Develops High-Performing Leaders When you invest in your employees’ development and professional advancement, they’ll become more committed to your organization and ensuring its financial success because its financial success becomes a factor of their own professional and financial success.