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News Notes: Arbitrator’s Decision Not To Fire Trucker Who Failed Drug Tests Upheld

The U.S. Supreme Court has unanimously upheld an arbitrator’s decision reinstating a truck driver who twice failed required drug tests after testing positive for marijuana. Eastern Associated Coal Co. argued that it had the right to terminate the worker as a matter of safety and public policy under federal Department of Transportation safety regulations. But […]

Google: not a replacement for individualized accommodation

by Megan Rolland It may be convenient and easy to use, but you cannot find the answer to everything on the Internet. As one Canadian employer recently learned, Google research on a medical condition is not a proper substitute for individualized accommodation.

Second City Says Humor Drives Engagement in Workforce Training

The stellar alumni list includes many of the original “Not Ready for Prime Time Players” (Akyroyd, Belushi, Murray, and Radner), as well as Tina Fey, Julia Louis-Dreyfus, Jane Lynch, and Steve Carrell of “The Office.” But now, the organization has branched out into workplace training, using humor to engage participants, of course. “Humor gets people […]

Where customer service is job 2

by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]

Retirement Plans Advised Not to Push Loan Access

Defined contribution plan participants who take out plan loans are more likely saving at a lower contribution rate than most, and are not likely to repay the loan when they leave their employer. This according to a new report based on research from New York Life Retirement Plan Services’ DC data. With those factors in […]

The 5 Killer Job Description Mistakes – and How to Avoid Them

Let’s hear it for job descriptions! OK, we agree, no one’s cheering about doing them, but we did explain in yesterday’s Advisor how important they are. Fortunately, there’s a handy program that makes quick work of job description tasks. We’re talking about BLR’s unique Job Descriptions Encyclopedia. Around here, we call it the “JDE.” Here’s […]

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Activity trackers and wellness programs: high-tech help or privacy threat?

What if an employer interested in improving the health of its employees—and reducing its health insurance premiums—could slap a device on workers to show statistics on physical fitness? Not only could the people participating in an employer-sponsored wellness program track their own progress, the employer also could see just how hard participants in its program […]