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Fact-based communication changes “good ol’ boy” behavior

Not too long ago, the board of directors of a well-known Fortune 200 corporation was out of ideas for how to deal with a difficult CEO. The problem: At a time when this company was trying to increase the diversity of its senior ranks — and serve an increasingly diverse customer base — people complained […]

Going to the Dogs! Train Employees About Guide Dogs in the Workplace

Even the most well-intentioned employers cannot anticipate every potential workplace scenario and provide advance training on how to react in each situation. That’s why it is important to be aware of training-related issues that crop up at other workplaces and take proactive steps in response.Two recent complaints in New Jersey provide such a learning opportunity. […]

“Fruity Friday" and "Veggie Vensday”—Vellness at Mall of America

Only a year and a half into wellness programming, the Mall of America already has seen a wellness “buzz” and health care savings that may be the result of its employee wellness initiative. Susan Amundson, HR director of the mall’s 900-employee workforce (that’s just mall employees–about 12,000 more work in the stores), acknowledges that while […]

How To Keep Up with California Employment Law

Yesterday’s CED dealt with whether employment laws that require notice to employees about their wage and hour, safety, and other protections also require that this information be provided in other languages if you have non-English-speaking workers.

Disability Etiquette: A Primer

The Disability Access Office in San Antonio, Texas, has published The Disability Etiquette Handbook. The handbook, which is on the web, covers a variety of issues. We thought we’d give you a sample. Reception Etiquette Greeting someone with a disability often makes a person without a disability awkward and uncomfortable. That doesn’t make you a […]

Workers’ Compensation—It Just Won’t Go Away

Worker’s comp—little changed for many years, yet still a hassle, day after day. In today’s Advisor, we’ll feature case studies—all based on real situations—that help us deal with this frustrating part of HR management. Can an Employee ‘Under the Influence’ Be Denied Workers’ Comp Benefits? Jason Kohler wore 42-inch drywall stilts on his job installing […]

Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements

HR Hero Line editor Wendi Watts reviews Brains on Fire by Robbin Phillips, Greg Cordell, and Geno Church, finding useful insight into engaging both employees and customers. Do your customers and employees love you? Do you love your customers and employees? Most HR people would readily admit that a large number of their employees are […]