Most Popular

trainer

The Importance of Capturing Institutional Knowledge

Ever wish you could just download everything your employees know or transfer their knowledge of company and customer history to their teams or successors? This idea of transferring knowledge is called capturing institutional knowledge. Employees gain more and more institutional knowledge the longer they remain in an organization and with increasing responsibilities and an increasing […]

Seat Belts Are Like PPE for Drivers

If you employ drivers, they probably recognize the importance of seat belts. But do they go so far as to consider them personal protective equipment (PPE)? Today, we’re providing training information regarding seat belt use that is valuable not just for those who drive for a living but for any of your employees who drive—which […]

Leader

Your CEO Should Also Be a Recruiter: New Strategies to Attracting and Retaining Talent

You may have an untapped powerhouse of hiring talent within your organization: your CEO. The pandemic upended how businesses recruit, attract, and retain talent. During a time where millions are unemployed, yet jobs remain unfilled, businesses must consider revamping strategies to grow the workforce. Although hiring is on the rise, the opening of a position […]

4 Methods for Becoming a Better Trainer

Do you want to be a better trainer? If you had to rate yourself as a trainer, would you give yourself high marks, or low ones? Would your trainees agree with your self-assessment? In any case, there’s always room for improvement—take a look at these four ways to work towards becoming the best trainer you […]

Identifying accommodations for employee who can’t use the stairs

by Michael J. Spooner Q What is considered a reasonable accommodation for an employee who can’t take the stairs during emergencies or because of maintenance issues with the elevator?  A While the Americans with Disabilities Act (ADA) doesn’t provide guidance regarding reasonable accommodations for an employee who is unable to use the stairs during an […]

The Difference Between Knowing How and Knowing Why

A friend of mine likes to say, “People who know How … work for people who know Why.” Think about that for a minute. What’s the difference between knowing How and knowing Why? The people in your company who know How are, no doubt, very important.  In fact, the company can’t operate without them. They’re […]

Bippity Boppity Give Darryl the Zoppity

Next on our list of possible candidates for Michael Scott’s recently vacated position is Darryl Philbin, also known as “Mittah Rogers” (but only by Michael). Darryl has come a long way since we first met him in Season 1 as he watched Dwight suddenly emerge from a box in the warehouse. Here’s my list of pros and cons for […]

staff

How Long Should Transitioning Employees Support Their Old Role?

Managers know that employee personnel assignments are rarely static. Business needs and staffing availability can change frequently, and businesses need the flexibility to move personnel into new roles. Sometimes, this involves hiring a new employee, but often, it involves a promotion or lateral movement for an existing employee.