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Customer Care and Shareholder Value

I saw an article the other day with the headline “Shareholders vs. Customers: Who Comes First?” That got me thinking. What was the answer to this question posed by the author of the article?  My conclusion: You don’t have to choose. If you want to create long-term shareholder value in any business, you must meet […]

7 Steps to Starting an Investigation in the Workplace

When an employee complains that a supervisor or co-worker is harassing or bullying them, or engaged in discriminatory or other illegal conduct, an investigation is often required to resolve the matter. However, few managers are trained in how to conduct them. Speaking at BLR’s National Employment Law Update this week in Las Vegas, Attorney Rebecca […]

“English-Only” Lessons from a Taos Motel

Employment law attorney Robert P. Tinnin, Jr. tackles the tough question of whether an employer can implement an”English-only” policy. Q A couple moved to Taos, New Mexico, from Abilene, Texas, last summer and purchased a deteriorating old motel, hoping to rehab it as they’ve done with several other properties. According to news stories, the husband, […]

Are Your Vacation Priorities in Order? 5 Strategies

According to the results of a new survey, 31 percent of employees won’t use all of their vacation days this year, and the average U.S. adult will leave about three vacation days on the table. The survey, conducted by online travel agency Expedia, found that work stress is driving the trend toward foregoing all available […]

Ford Revolutionizes the Workplace

On October 1, 1908, Ford Motor Company introduced the Model T, generally regarded as the first affordable automobile and the car that industry experts say “put America on wheels.” The first Model T, produced for the 1909 model year, was assembled by hand and sold for $850. The demand for the cars was so high […]

At Will—The Most Dangerous Myth in Management

You can fire anyone, anytime, for any reason or no reason. That’s heady stuff for any manager, but it’s dangerous to think that way. First of all, is it true? Can you fire anyone for any reason or no reason? In most states, absent a contract to the contrary, most employees are “at will.” So, […]

Missouri governor signs new right-to-work law

by Bob Kaiser, Daniel O’Toole, and Jeremy Brenner As anticipated, the Missouri Legislature has once again passed a right-to-work law. However, unlike the two prior right-to-work measures passed by the legislature but vetoed by former Governor Jay Nixon, the version passed on February 2 was signed into law by newly elected Governor Eric Greitens on […]

Recruiting the Workforce of the Future

Ralph Gaillard reviews the book Recruiting the Workforce of the Future by Bruce Tulgan. Review praises book’s striaghtforward advice and checklists to help HR recruit the right employees. Let’s face it: Recruiting is no picnic. In fact, it’s one of the biggest headaches facing HR today. The pressure to find that perfect candidate has never […]

Trump

President Trump’s growing pains could benefit from business lessons

by Dan Oswald If he has learned one lesson in his four months as president, Donald Trump has certainly discovered that the scrutiny he receives as the “leader of the free world” and one of the most powerful people in the world is much greater than anything he has experienced previously. President Trump, long known […]