Practical HR Tips, News & Advice. Updated Daily.
Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed. To begin with, […]
Below is a special report filed by Steve Bruce, a BLR editor attending the SHRM Employment Law and Legislative Conference in Washington, DC this week.
It appears the National Labor Relations Board (NLRB) has started to lay the groundwork for off-site Internet elections for employees to determine whether they wish to be represented by a union. The first sign of this development was a Request for Information (RFI) published by the NLRB on June 9, 2010. In the RFI, the […]
The following is a list of the bestselling hardcover business books as ranked by the Wall Street Journal with data from Nielsen BookScan. 1. StrengthsFinder 2.0: A New and Upgraded Edition of the Online Test from Gallup’s Now, Discover Your Strengths by Tom Rath. Are you unsure where your true talents lie? Do you feel […]
In light of current events, including the unrest in the Middle East and the recent terrorist plot uncovered in London, it’s wise to take a close look at what you can do to ensure the safe passage of employees who are required to travel abroad as part of their jobs. Here are three tips: Check […]
By Lisa Berg, Stearns Weaver Miller Weissler Alhadeff & Sitterson, P.A. The U.S. 11th Circuit Court of Appeals—which covers Alabama, Florida, and Georgia—recently had to decide whether Dollar General violated the Family and Medical Leave Act (FMLA) or the Americans with Disabilities Act (ADA) when it terminated an employee based on its discovery during her […]
By BLR Founder and CEO Bob Brady Faced with the seemingly endless tide of gloomy economic news, how can you stay in control? BLR CEO and founder Bob Brady says the answer is simple—but not easy. Waiting for 2009 to Be Over The presidential election may be over, and 2008 may be ending, but the […]
Rob McElroy stresses that employers shouldn’t blindly follow a job description or list of required qualifications or experience when filling positions. In fact, he is proof of what he speaks. The general manager of Daphne (Alabama) Utilities had no experience in the field when he signed on with the then-flailing utility in 2005. One particularly […]
An updated employee handbook (or personnel policy manual) of policies that are both legally sound and followed consistently is an employer’s best proactive defense, says attorney Marc Jacuzzi.
The gloom of our current economic circumstances should inspire everyone to look for ways to cut costs and streamline operations. One place businesses can start might be the administration of their workers’ compensation program, where expenses can rapidly get out of hand if employers aren’t careful. Here’s a brief checklist of things to look for. […]