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Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

Wellness programs

IRS Warns Against Using Wellness Incentives to Skirt Employment Taxes

The Internal Revenue Service (IRS) is seeking to discourage arrangements in which employees can obtain large wellness incentive payments in exchange for a relatively minor after-tax contribution. Contrary to their promoters’ claims, these setups cannot enable employers to finance wellness incentives solely by reducing their employment tax liability, the IRS warned.

Different Types of Cross-Training and Why Your Business Needs Them

According to recent research highlighted by the Society for Human Resource Management (SHRM), now is the time for professionals in the Human Resources (HR) department to step up and fully embrace cross-training programs. By many counts, 60% of the workforce in North America is underengaged, and employee retention is a huge problem. Fortunately, members of […]

Personalize Job Offers for Better Success

Yesterday we looked at the problem of candidates turning down job offers after you went through a lengthy and expensive process getting to that point. Today we’ll look at how personalizing a job offer can really make a difference.

7 Exit Interview Questions You Have to Ask

In the hustle and bustle of hiring a replacement for a former employee, the exit interview can be one of those things that slips your mind. While it is important to continue to look forward and make progress on hiring to fill your open positions, employees who transition out of your business can also provide […]

conflict resolution

10 Practices to Overcome the Pitfalls That Divide Teams

Without a doubt, teams in the workplace have the potential to tap into the diverse perspectives that all members bring to the table. This larger pool of information can be helpful in making better decisions within an organization.    Unfortunately, teams often fail to live up to these reasonable expectations. In fact, social sciences literature shows […]

Catch Me If You Can Compensation? DOL Says ‘I Caught You’

“There is a dramatic increase in wage and hour lawsuits,” says Contacos-Sawyer (and the recent Wal-Mart decision probably means an even greater increase). At her presentation at the recent World at Work Total Rewards Conference in San Diego, Contacos-Sawyer, president of HR Consultants, Inc., was joined by colleagues Polly Wright and Judith Mickey.  What About […]

normal

500-Day Journey to the New Normal

I hope all of you are safe and secure, wherever you are working or sheltering. With our persistent joint efforts and with all the help we can get, we will get through the coronavirus crisis. When will America’s workplaces return to normal?

Navigating Delayed Start Dates: Balancing Employee Needs and Organizational Priorities

When a job applicant makes it through the application and interview process and ultimately accepts a job offer from a new employer, there’s plenty of excitement on both sides of the equation. The culmination of this process represents a new beginning for both employer and employee. But, in most cases, that employee is also reaching […]