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Employees Want More Training—What Are You Offering?

There is a conception among employers and employees alike that training is something employees try to avoid. It’s an extra responsibility, it isn’t effective, etc. However, in an article for HR Executive by Michael J. O’Brien titled, “The Upskilling Disconnect,” O’Brien discusses a Randstad survey showing what appears to be a disconnect between employers and […]

behavior

Annoying Behaviors

Offices often have one or more team members who rub their colleagues the wrong way. It’s simply a function of human social interaction that not everyone will get along swimmingly with everyone else. Much of that boils down to individual personalities, but there are some habits and predilections that are more universally and objectively disliked. […]

rentention

Why Empathy Makes You a Better Recruiter

If asked to name key traits of successful recruiters, you would probably cite the usual: communication skills, which include listening; confidence; patience; and flexibility, among others.

Improving Learning Effectiveness

Conventional wisdom says that a student will forget up to 87 percent of what they have been taught in the first 24–48 hours after an instructor-led class.  “I taught them but they didn’t learn it.” Does that change with online learning?  Having been an instructor for online learning, I can say from experience that the […]

Wiccan what? Religious accommodations and sincerely held beliefs

by Steve Jones Q If an employee asks for time off for her religious beliefs, can I legally question her about her religion (e.g., what her religion is and why she needs off)?  A Most likely, yes. Title VII of the Civil Rights Act of 1964 prohibits discrimination based on religion. The Act requires employers […]

Your EVP—Promoting Your Corporate Brand from the Inside Out!

The Employee Value Proposition (EVP) is the value one perceives, the employment deal that is derived from the everyday employee experience, says Consultant Stephanie Tarant, PhD. It is the foundation of an organization’s reputation as a place to work.

HR Departments of One Have These 5 Priorities

Last week, I shared anecdotal concerns from attendees at SHRM 2019’s session “The Top Five Priorities for an HR Department of One.” The session was given by Jennifer Currence, SHRM-SCP, MBA, and President of The Currence Group. Here, I would like to share the top five concerns, in descending order, of HR departments of one. […]

3 Ways to Motivate Employees to Become Customer Champions

Amid the competitive landscape, how you see and care for your customers may be what makes or breaks your success in business. And while training employees to become customer champions can be met with internal obstacles and the need to incentivize desired behaviors, doing so can empower organizations to respond organically to buyers’ needs and, […]

ADA

Divided 10th Circuit Clarifies Elements of ADA Claim

Almost 2 years ago, a three-judge panel of the 10th U.S. Circuit Court of Appeals (which covers Kansas employers) had ruled employees can’t sue the employer for failing to provide a reasonable accommodation under the Americans with Disabilities Act (ADA) unless they can prove some additional adverse employment action. The full 10th Circuit recently revisited […]