Conflict Resolution for Customer-Facing Staff Amid the COVID-19 Pandemic
It’s essential that training materials stay current. Most people cringe when they see out-of-date training materials—and rightfully so.
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The Return
LITIGATION VALUE: $300,000+ Thank god for damage caps. No matter how well intentioned, throwing a “welcome back” party for your Mexican-American employee by decorating the break room with piñatas, paper sombreros and streamers in the colors of the Mexican flag is not a good idea. Ever. Under no set of circumstances. Sure, Michael (and the […]
Before We Bring Them Back, Are They Worth Rehiring?
The term “boomerang employee” refers to a worker who has left your company only to be rehired sometime later. We’ve discussed the pros and cons of bringing back boomerang employees in the past, but as employers seek to rehire laid-off or furloughed workers, it’s time we look at new research to solve the question once […]
The Secret to Attracting and Retaining Millennial Talent
Shifting demographics in the workplace has necessitated a changing approach to how companies attract and retain their top talent. The Millennial workforce has come in like a lion to control the conversation about the impact it will have and the steps its companies need to take to attract and retain it. Millennials now account for […]
Black Journalist Barred from Covering George Floyd Protests Alleges Race Bias
After a black reporter for the Pittsburgh Post-Gazette posted a tweet critical of racial bias in the news media, the employer barred her from covering local protests following the George Floyd killing in Minnesota.
Unintended Consequences of Sales Comp Programs
For example: If salespeople don’t view your program as competitive, your best salespeople will seek greener pastures. If salespeople don’t view your program as fair, there will be morale issues. (For example, if plans aren’t carefully thought through, some territories may experience a high volume of easy sales, while other territories have little opportunity to […]
How the Extended Workforce is Redefining Critical Roles in 2026
As organizations plan their 2026 workforce strategy, they’re facing a workforce equation that looks very different from just a few years ago. Critical work is increasingly being delivered by people who aren’t on the traditional payroll: contractors, freelancers, and independent specialists. This shift is being driven from both sides of the labor market. Employers are […]
The Heart-Healthy Guide to Approaching Employee Wellness
February brings with it a number of holidays and observances, from Groundhog Day and President’s Day in the U.S. to Valentine’s Day throughout the world. But as we celebrate love, Washington’s birthday, and everyone’s favorite groundhog, Punxsutawney Phil, a national health observance goes unnoticed by most.
Factors to Consider with Applicants Who Have Criminal Records
In a previous post, we discussed the recently signed FIRST STEP Act, which reduces sentences for thousands of nonviolent criminals and promises to provide shorter sentences for certain nonviolent crimes going forward. When it comes to a particular individual, the criminal justice system has two primary goals: punishment and rehabilitation.
Beyond the Ladder—Career Growth in Flat Organizations
In flatter organizations, career growth looks different—but the need for it hasn’t gone away. Ambitious employees still want to advance, even if the traditional ladder isn’t there. Development Opportunities Keep Employees On Board According to Gallup research, career development opportunities are key in encouraging employees to stay in the company. But promotions aren’t the only […]