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Developing Employees Through Practical Delegation

Look at the calendars of most managers and executives, and you’ll see they’re packed with meetings. Subordinates struggle to gain a little face time or get help with a tricky issue, and colleagues struggle to find time for collaboration. Their best chance is often scheduling a meeting several days or even weeks out, and even […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Pay Equity Laws 101

Providing equal pay for equal work to employees has been an ongoing concern for decades. Employers need to be particularly wary on this point because not only is pay discrimination illegal but also, it’s something that is subject to increased scrutiny right now, both in the media and by regulatory enforcement bodies like the Equal […]

5 Steps to Transform a Toxic Company Culture

A toxic company culture doesn’t announce itself with a neon sign. It festers quietly—through whispered complaints in break rooms, passive-aggressive emails, or the slow drip of disengagement that turns talented employees into clock-watchers who can’t wait to bolt. Left unchecked, it’s a silent killer of innovation, productivity, and morale. But even the most poisonous workplace […]

Paid Leave: Coming to a Jurisdiction Near You?

Although the federal government may not go for paid leave, many entities and jurisdictions are taking it up on their own, says Susan G. Fentin, a partner with Skoler, Abbott & Presser, P.C. in Springfield, Massachusetts. Fentin’s Commonwealth of Massachusetts does have a paid leave law, and she shared her perspective on paid leave at […]

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‘To-Do List Bankruptcy’

A to-do list can be a blessing and a curse. On the one hand, a to-do list helps people get and stay organized and avoid neglecting important tasks. Additionally, being able to cross an item off your to-do list can be quite fulfilling. On the other hand, a to-do list can be a significant source […]

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Keeping the ‘Best’ in a ‘Best Place to Work’

Being recognized as a “best place to work” is a true testament to a company’s culture, but maintaining that status is what distinguishes organizations that are genuinely committed to meeting and exceeding their workforce’s needs from those that merely rest on past successes. Achieving “best of” status is a great accomplishment but also should be […]

Keep Employees Engaged and You Might Just Keep Them

In yesterday’s Advisor, we heard from Vip Sandhir, CEO and founder of HighGround®, on the topic of employee engagement. Today we’ll hear what he has to say about how to help increase engagement. Q. Who is responsible for increasing employee engagement? A. Engagement comes from the top down. Even if HR is responsible for implementing […]

Leveraging Retirees’ Potential for Training and Development

As the world slowly emerged from the COVID-19 pandemic, a new but related workplace challenge arose: Older workers who were relatively close to their target retirement age began leaving the workforce in record numbers. Some were driven to early retirement by the unfavorable prospect of returning to a workplace full of new health and safety […]