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What Is a Reasonable Accommodation Under the ADA?

Complying with the requirements of the Americans with Disabilities Act (ADA) has long been an area of special concern for employers, their HR leaders, and managers. The basic intent is to ensure that companies accommodate any reasonable needs that disabled workers may have. Accurately applying the principles of the ADA, though, is anything but basic. […]

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How Employers Can Help Parents Tackle Remote Learning

Schools throughout the country are creating various plans associated with reopening. Several districts in my state, Massachusetts for example, have announced hybrid returns with students alternating between attending school and remote learning (sometimes in the same week), while others have announced full remote learning.

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Faces of HR: How One HR Pro is Changing Lives One Day at a Time

Charles Lattimer is a seasoned technology entrepreneur and innovator, bringing more than two decades of experience to his role of VP of Innovation and Growth at FinFit – a financial wellness company that specializes in increasing employee retention by reducing finance-related employee stress. For our latest Faces of HR profile, we sat down with Charles […]

Typical Platitudes Aren’t Enough for Your Compensation Strategy

You need something more than platitudes to get and retain the people you want, says Csizmar, who is founder and principal of CMC Compensation Group. What Are We Talking About? When we talk strategy, we’re talking about “a plan, method, or series of maneuvers for obtaining a specific goal or result.” It’s a guideline or […]

Pay Equity Laws 101

Providing equal pay for equal work to employees has been an ongoing concern for decades. Employers need to be particularly wary on this point because not only is pay discrimination illegal but also, it’s something that is subject to increased scrutiny right now, both in the media and by regulatory enforcement bodies like the Equal […]

Is There a Difference Between Diversity Training and Harassment Training?

The training question is, “What is the difference between diversity training and harassment training, and what do trainers need to know about adequately covering both topics?” Here is how a training expert responded: “They are quite different and should be different,” says Linda Willing, president of RealWorld Training and Consulting (www.rwtraining.com). She describes harassment/discrimination training […]

Paid Leave: Coming to a Jurisdiction Near You?

Although the federal government may not go for paid leave, many entities and jurisdictions are taking it up on their own, says Susan G. Fentin, a partner with Skoler, Abbott & Presser, P.C. in Springfield, Massachusetts. Fentin’s Commonwealth of Massachusetts does have a paid leave law, and she shared her perspective on paid leave at […]

Religion in the Workplace: How to Legally Handle It

By law, you must accommodate religious expression in the workplace to the greatest extent possible. Here are some righteous ideas for handling that responsibility. This Wednesday marks a holy occasion for two of the world’s key religions. The Jewish New Year, called Rosh Hashanah, begins at sundown, continuing with major prayers through Friday. It’s the […]

Don’t Let Bad Employees Sink You

We recently attended the 2016 SHRM Annual Conference & Exposition in Washington D.C.! Here we learned how bad employees can damage an entire organization. Today we’ll get some tips from Greg Hare, an employment lawyer at Ogletree Deakins Law Firm in Atlanta, GA.