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Leveraging Retirees’ Potential for Training and Development

As the world slowly emerged from the COVID-19 pandemic, a new but related workplace challenge arose: Older workers who were relatively close to their target retirement age began leaving the workforce in record numbers. Some were driven to early retirement by the unfavorable prospect of returning to a workplace full of new health and safety […]

5 Practical Suggestions to Improve Pay Equity

Employees, shareholders, and many other stakeholders are beginning to see pay equity as a fundamental expectation among public and private companies―and for good reason. A more equitable pay practice drives better attraction and retention of talent, a more diverse culture, and better financial performance over the long term. Some of the largest institutional shareholders now […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Compensation Litigation: Low-Hanging Fruit for Plaintiffs’ Attorneys

Wage/hour litigation is heating up, partly because attorneys have figured out that even for small cases, in which the client-employee may get $1,000, the attorney can collect $15,000 in attorneys’ fees, says Attorney Deanna Brinkerhoff. Fair Labor Standards Act (FLSA) litigation is heating up, and partly for that reason—it’s low-hanging fruit for plaintiffs’ attorneys. Brinkerhoff, […]

The Workers Seeking a ‘Soft Life’

Employers love when they find staff who are passionate about their careers and the work they do—workers who turn that passion into committed engagement and are willing to put in long hours and tolerate stress and demanding tasks in order to get the job done. Of course, that kind of commitment is great for an […]

Faces of HR: How One HR Pro is Changing Lives One Day at a Time

Charles Lattimer is a seasoned technology entrepreneur and innovator, bringing more than two decades of experience to his role of VP of Innovation and Growth at FinFit – a financial wellness company that specializes in increasing employee retention by reducing finance-related employee stress. For our latest Faces of HR profile, we sat down with Charles […]

Tip-sharing law set to take effect in New Hampshire

by Jim Reidy A New Hampshire law set to take effect September 3 makes clear that employees who receive tips may pool their tips and share them with coworkers who don’t receive tips. For example, restaurant servers will be free to share tips with hosts and hostesses. Even though Senate Bill 37, which was signed […]

Paid Leave: Coming to a Jurisdiction Near You?

Although the federal government may not go for paid leave, many entities and jurisdictions are taking it up on their own, says Susan G. Fentin, a partner with Skoler, Abbott & Presser, P.C. in Springfield, Massachusetts. Fentin’s Commonwealth of Massachusetts does have a paid leave law, and she shared her perspective on paid leave at […]

Religion in the Workplace: How to Legally Handle It

By law, you must accommodate religious expression in the workplace to the greatest extent possible. Here are some righteous ideas for handling that responsibility. This Wednesday marks a holy occasion for two of the world’s key religions. The Jewish New Year, called Rosh Hashanah, begins at sundown, continuing with major prayers through Friday. It’s the […]