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Workplace Introverts: Debunking the Myths

Introverts—they are the new extroverts, right? Quiet, reserved, always sensing and watching. Listening for the next nugget of innovation to grace the lips of a colleague. Or are they tormented by the thought of communication and interaction? Do their extroverted cohorts drive them batty? Or the question that matters, the question I pose is—does it […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Impressions at Work: Does Your Desk Do the Talking? (Infographic)

Without knowing it, your desk could be giving a bad impression at work. For example, nearly half of workers said they have been “appalled” (strong word!) by how messy coworkers’ offices are, as shown in a recent infographic by Marketo. The infographic breaks down workspaces into six types: the minimalist, the hoarder, the documentarian, the […]

In 2019, Resolve to Make Fitness Easy for Employees

The dawning of a new year is the perfect time to make a fresh start, and chances are, many people in your office are using this opportunity to renew their commitment to fitness and a healthy lifestyle. They want to drop a few pounds, get stronger, or finally run the marathon they’ve been talking about. […]

HRIS 101: Finding the Best System for Your Organization

Letke, who is the founder and CEO of the HR consulting and HR outsourcing company HR Integrity, Inc., offered her tips at a recent webinar sponsored by BLR® and HRHero®. What is an HRIS? A human resource information system (HRIS) is an integrated system for providing information used by HR management in decision making. It […]

FMLA Leave: Expert Answers Employer’s Questions

Administering FMLA leave is not always a simple task. Sometimes even the simplest questions become complex, such as how long is a week of FMLA leave when it’s taken in hours instead of in a full block of time? Do FMLA medical certifications expire? What certification can be requested when an employee is taking FMLA […]

EntertainHR: What SNL Can Teach Us About Employee Retention

Last month, comedians spanning five decades gathered to celebrate one of TV’s longest running shows, Saturday Night Live’s 50th anniversary. Fifty years is quite a remarkable accomplishment, considering shows rarely last longer than 5 seasons. SNL’s longevity has been a mixture of the ability to stay current and the ability to retain talent for decades. […]

Tip-sharing law set to take effect in New Hampshire

by Jim Reidy A New Hampshire law set to take effect September 3 makes clear that employees who receive tips may pool their tips and share them with coworkers who don’t receive tips. For example, restaurant servers will be free to share tips with hosts and hostesses. Even though Senate Bill 37, which was signed […]

Nurturing Employee Well-Being Through Progressive Policies

The modern workplace is changing. More employees value progressive perks like flexible work, and folks will quickly jump ship if they can find remote work that offers the benefits they’re looking for. Many employees expect their employer to offer well-being–related perks. Offering these benefits to boost well-being will improve your productivity and help you build […]

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Marijuana Mainstream: Should It Be Treated Like Tobacco for Overtime Purposes?

The legalization of marijuana poses more conundrums for employers than just the challenges caused by employees’ use of the popular herb. While most employers in states like Nevada, where marijuana is legal both medicinally and recreationally, worry about whether they can terminate an employee for lawfully using weed, others are asking whether they are required […]