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That’s What She Said

When the pandemic hit last year and turned the world upside down, I found myself searching for solace and a much-needed laugh in the form of my favorite show of all time, The Office. Apparently, I’m not alone. According to Nielsen, Americans streamed over 57 billion minutes of The Office on Netflix in 2020, far […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Temporary Rescission of Job Offer Isn’t Adverse Employment Action, 7th Circuit Rules

Federal law bans employment discrimination against current or prospective employees based on race, age, and other protected classes. Additionally, it prohibits adverse action against employees based on a consumer report unless the findings are provided to the individual. Are the provisions violated when a prospective employee’s job offer is briefly rescinded and then reinstated? A […]

healthcare

How to Enhance Your Healthcare Offerings in a Tight Labor Market

The post-pandemic race is on to attract new employees—and as HR and finance executives both know, the solution can’t always be higher wages. Fortunately, other factors still mean a lot to jobseekers in the revived economy. Casual Fridays and office snack bars may help, but as research shows, health insurance is still at or near […]

How Can HR Departments Utilize ChatGPT?

ChatGPT has proven that it isn’t going anywhere. The open AI software is being used by all kinds of industries to do everything from writing stories to solving math problems to composing emails. But can human resources—a human-centered endeavor—really benefit from utilizing a machine like ChatGPT? The answer is a resounding yes. HR departments are […]

Are Family-Building Benefits Raising COBRA Coordination Issues?

Family-building benefits are very much “in the news.” Many employers are implementing new benefit programs to support employees in their journey to have children. In the excitement of rolling out these new benefits, it’s possible for employers to overlook obligations under the Consolidated Omnibus Budget Reconciliation Act (COBRA) that may attach to family-building benefit components. […]

Why the Will Smith Slap Is a Sign of Diminishing EQ

Art and artists reflect the societies they come from. This is something we actively celebrate with countless award shows spanning different mediums and communities—for example, the Academy Awards. The 94th annual Oscars were historic for a few reasons. Marlee Matlin was the first deaf actor to win an Oscar. Ariana DeBose was the first Afro-Latina […]