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Why is Salary Transparency So Important to Job Seekers in Today’s Economy?

Salary transparency is very important to jobseekers because it offers reassurance that they are being offered the same pay as other candidates and employees who have a similar set of skills and experiences. Additionally, salary transparency helps reduce bias in the workplace, and jobseekers today want businesses to provide an even playing field for both […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

It’s a New Day!

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]

Why Bedbugs Draw Swarm of Plaintiff’s Attorneys

Third of four parts When bedbugs invade your office, factory, or other building, they aren’t the only pests employers will be feverishly wanting to get rid of. The other dreaded workplace pestilence — plaintiffs’ attorneys — may not be far behind, scratching around for an opportunity to file bug-related litigation for any number of reasons. […]

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Hiring Diverse Leadership in a Homogenous World—Begin by Changing Up the ‘Gatekeepers’

As protests erupted over decades of racial injustice sparked by George Floyd’s death at the hands of Minneapolis police, companies rushed to publish statements in support of Black Lives Matter. Many employees of those companies, however, have called out the fact that the words coming from nondiverse management teams do not reflect reality.

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5 Questions to Answer When Onboarding an LMS for Employee Training

The costs of owning and implementing a learning management system can quickly push you beyond your budget if you fail to plan accordingly. So, how can directors and managers create a true picture of their actual LMS costs to avoid ballooning expenses? Start by asking yourself several key questions before signing on the dotted line.

What Does it Take to Be Successful? Ask an Expert

Oswald, CEO of BLR, offered his thoughts on business success in a recent edition of The Oswald Letter. If you want to learn how to throw a great curve ball, Oswald continues, ask someone who throws a wicked curve ball. If you want to know how to bake the perfect chocolate cake, talk to the […]

Amazon’s Legal Fights with NLRB Could Affect Future of Joint Employer Doctrine

Online retailer Amazon receives over 11.95 million orders each day and contracts with delivery service partners (DSPs) to complete its abundant deliveries. Amazon employees, technology, and operations work to fulfill online orders, and the orders are packaged at fulfillment centers and dispatched to delivery stations. At the delivery stations, the DSPs take over. They direct […]

Impressions at Work: Does Your Desk Do the Talking? (Infographic)

Without knowing it, your desk could be giving a bad impression at work. For example, nearly half of workers said they have been “appalled” (strong word!) by how messy coworkers’ offices are, as shown in a recent infographic by Marketo. The infographic breaks down workspaces into six types: the minimalist, the hoarder, the documentarian, the […]