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Why is Salary Transparency So Important to Job Seekers in Today’s Economy?

Salary transparency is very important to jobseekers because it offers reassurance that they are being offered the same pay as other candidates and employees who have a similar set of skills and experiences. Additionally, salary transparency helps reduce bias in the workplace, and jobseekers today want businesses to provide an even playing field for both […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

What’s gender identity got to do with work?

by Amanda M. Jones From Bruce Jenner’s announcement that he was transitioning to become a woman named “Caitlyn” to North Carolina’s passage of a so-called bathroom bill requiring schools and public agencies to restrict bathroom use to the facility corresponding to a person’s biological sex at birth, gender identity issues have become the subject of […]

It’s a New Day!

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]

How Social Media is Changing the HR Landscape

Corporate HR duties were a little less hectic before social sites became a mainstay medium of communication. Now, there are dozens of major social media platforms that HR representatives need to keep tabs on to ensure employees are maintaining good conduct. Likewise, it’s a whole new window into learning about prospective new employees as a […]

Why Bedbugs Draw Swarm of Plaintiff’s Attorneys

Third of four parts When bedbugs invade your office, factory, or other building, they aren’t the only pests employers will be feverishly wanting to get rid of. The other dreaded workplace pestilence — plaintiffs’ attorneys — may not be far behind, scratching around for an opportunity to file bug-related litigation for any number of reasons. […]

What Does it Take to Be Successful? Ask an Expert

Oswald, CEO of BLR, offered his thoughts on business success in a recent edition of The Oswald Letter. If you want to learn how to throw a great curve ball, Oswald continues, ask someone who throws a wicked curve ball. If you want to know how to bake the perfect chocolate cake, talk to the […]

Let spring be the time to renew your optimism

by Dan Oswald Spring has sprung—at least here in Nashville where I live. It has been a brutal winter for most of the country, making spring even more attractive. My colleagues in the Northeast—especially in the Boston area—have endured the worst winter they’ve seen in decades. To them all I can say is that spring […]