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When is a Chronic Illness a Disability?

An employee with chronic illness may actually be an employee with a disability. If so, this triggers all the rights and responsibilities outlined in the Americans with Disabilities Act (ADA). As such, employers need to be cognizant that an employee requesting leave to handle an aspect of a chronic illness may actually be entitled to […]

SHRM Conference Special: Tough Conversations to Have with Your Employees—What to Say

“Managers and supervisors will instantly call the help desk when they have a computer problem,” says Paul Falcone, “but they are reluctant to ask for help when they face a tough conversation with an employee.” Falcone, a prolific writer on HR topics and a popular speaker, is Vice President, Employee Relations, at Time Warner Cable […]

Nonexempt Employee Travel Time: When Do You Have to Pay?

The rules on paying nonexempt employees for travel time can get pretty convoluted. BLR’s Employee Compensation in [Your State] explains them. Yesterday’s article on topics relating to summer HR issues talked about the government’s rules relating to paying nonexempt employees on-call. We answered the question of whether you really have to pay an employee sitting […]

2014 Employer Holiday Practices Survey (Slide Show)

BLR has released the results of the new 2014 Holiday Practices Survey, which examines employer practices for providing paid holidays and paying nonexempt employees during the 2014 holiday season and provides information on planned paid holidays for 2015. The slide show below highlights survey findings and links to an article by BLR Legal Editor Susan […]

HIPAA

Misuse of Former Employee’s Login Credentials Leads to $5.5 Million HIPAA Settlement

Memorial Healthcare Systems (MHS) has paid the U.S. Department of Health and Human Services (HHS) $5.5 million to settle potential violations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules. MHS has also agreed to implement a robust corrective action plan. MHS is a nonprofit corporation which operates six […]

financial

Bad Debt Happens to Good People

A recent CreditCards.com survey revealed that 59% of American credit card holders—110 million Americans—were in credit card debt before COVID-19. And it wasn’t frivolous spending. Twenty-six percent said that day-to-day expenses like groceries, child care, or utility payments were the biggest factors in their debt balances.

Tesla

More Customer Service Lessons Learned from Tesla

In two previous posts, we’ve been discussing how Tesla has grown an incredibly strong brand with fierce customer loyalty. We focused on the lessons from real-life examples that can be applied to any business. We’ve discussed the first six examples in our previous posts, and here, we’ll look at the last four.