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4 Ways to Boost the Customer-Employee Bond

In part one of this article discussed how the level of connectedness between your employees and customers plays a growing role in your organization’s customer-retention success. Today we examine some employee-centric client strategy.

October Is National Disability Employment Awareness Month

Did you know that October is National Disability Employment Awareness Month (NDEAM)? It was originally declared by Congress back in 1945; at that time, it was a week titled “National Employ the Physically Handicapped Week.” The name and duration have evolved since then, settling on National Disability Employment Awareness Month in 1988.

zoomers

Impact of Zoomers on Technology Adoption

Zoomers, otherwise known as Generation Z—are in their 20s and just starting to enter the workforce—might be at the bottom of the totem pole when it comes to workplace decision-making. However, recent data suggest that this generation may have a disproportionate influence when it comes to technology.

Communication

Productivity: Is Office Jargon Stopping Your Employees from Getting the Job Done?

Have you ever heard a coworker say something like, “It ladders up to our overarching framework and optimizes the impactfulness of our deliverables,” and wondered, “HUH?” You’re not alone. In a survey of America’s office workers by American Express OPEN, 88% admit to pretending to understand office jargon, even when they really have no idea […]

Hardest Challenges in Leave Management? Survey Says …

When survey participants were asked to describe their biggest challenge regarding employee leave, FMLA and recordkeeping tied as the biggest problem area with 20% each, followed closely by scheduling with 16%. Employee abuse of leave is a problem for 10% and consistent application is an issue for 7%. A lucky 4% have no or very […]

gender

COVID-19 Has Compromised Gender Inequality—Now, Organizations Must Stem the Tide

There is no question that COVID-19 will go down in history as a preeminent event that completely disrupted corporate culture. The moment the “shelter in place” ordinances took hold in spring 2020, the workplace as we knew it disappeared, and our homes became the bedrock of, well, everything, including office and classroom space.

Desk-Bound Dissatisfaction: What’s Driving Discontent in the American Workforce?

Picture two very different types of employees: One is chipper, polished, and eager to throw himself or herself headfirst into his or her work every day; the other is bleary-eyed, lethargic, and may have pressed snooze one too many times this morning. While both archetypes certainly exist within the American workforce, the latter stands out […]

Empowering the Modern Workforce: How Technology Is Redefining Training

Training in today’s dynamic corporate landscape has evolved from a mere checkbox activity to a strategic imperative. As organizations invest heavily in upskilling their workforce, the pressing question remains: Is our training truly making a difference? With rapid advancements in technology, companies now have tools at their disposal to not only deliver training but also […]