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5 Skills That Will Define CX Leadership for the Next Decade

We’re all consumers and have a seemingly endless choice of brands to shop and engage with, but what really makes customers loyal and coming back for more are the experiences they have. So when we think about the customer experience (CX), we think of traditional sales and marketing touch points along the customer journey. However, […]

If You Want More Exceptional Job Candidates, Develop a Culture That Supports DEI

Several factors are making hiring so difficult. First, the market favors jobseekers like never before. According to a survey by the Federal Reserve Bank of New York, 3.7% of jobseekers received four job offers between November 2021 and March 2022. Nearly 20% had at least one employment offer in the same period. The second factor is the […]

Pandemic Offers Unique Opportunity to Hire Military Veterans and Spouses

For a number of reasons, military veterans often find that landing a job outside the military can be very difficult. Additionally, they often get placed in jobs that don’t utilize their military training, leading to poor retention and general dissatisfaction. In a recent interview, I discussed the situation, how employers can help, and the unique […]

The Missing Element of M&A Due Diligence

As consolidation continues to increase, companies are getting more intentional about the due diligence process, particularly within the roles of finance, legal, and business development leaders. However, many organizations still fail to recognize the importance of including people leaders at the earliest stages. As a result, crucial aspects of the company’s future structure are often […]

EntertainHR: Marvel’s Echo Teaches Employers About the Importance of Accommodations in the Workplace

The character of Maya Lopez (a/k/a Echo) was first introduced in the Marvel Cinematic Universe in Hawkeye as the leader of the Track Suit Mafia, the crime syndicate run by Wilson Fisk. After Maya learns her father was killed on Fisk’s orders, Maya leaves the syndicate and shoots Fisk. Echo starts a few months later […]

Can Music in the Workplace Be a Potential Liability?

The late, great Ray Charles is credited with having said that “music is powerful. As people listen to it, they can be affected.” Apparently, the U.S. 9th Circuit Court of Appeals (whose rulings apply to all Nevada employees) agrees with the Genius from Georgia, at least when it comes to music businesses allow to be […]

Can I Get a Second Opinion on Worker’s Readiness to Return from FMLA Leave?

by Steve Jones Q: Can an employer send an employee who is returning from Family and Medical Leave Act (FMLA) leave to a company-appointed physician for a second opinion to verify that he is able to perform the essential functions of his job? A: No. The FMLA doesn’t permit an employer to request a second […]

How Much Does Employee Stress Impact a Workplace?

Today we are joined by Laurie Warren, MSN, and founder of Warren Wellness LLC to answer some questions about stress in the workplace. Laurie will be leading a session at TalentCon19 in San Antonio, TX on March 13, 2019, entitled “Fostering Stress Resilience to Unlock Workforce Potential.”

Faces of HR: Dr. Steve Goldberg on the Value of Telehealth Engagement, Health Benefits, & More

Meet Dr. Steve Goldberg, VP, Chief Health Officer, Medical Affairs & Diagnostic Services at Quest Diagnostics, an organization that empowers people to take action to improve health outcomes. Dr. Goldberg not only has HR-related credentials, but also chairs the Quest safely working together committee.  How did you get your start in the field? I started […]