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In the world of HR, “culture” is often a buzzword that feels hard to pin down. But for Nicholas Lawrence, Executive Director of People & Culture, local franchise for Chick-fil-A Indianapolis, culture isn’t a vague feeling—it’s a measurable standard. During a webinar ahead of his session at SPARK HR 2026, Lawrence shared how one of the […]
Are you leading on autopilot? It’s easy to get comfortable when things are going well, but in the world of HR, “good enough” is the first step toward falling behind. As Nicholas Lawrence, Executive Director of People and Culture at Chick-fil-A and speaker at SPARK HR 2026, explains, a winning culture isn’t a trophy you keep […]
Companies are working hard to innovate and adapt to a constantly changing consumer culture and business environment. This emphasis on innovation and adaptation is behind everything from extravagant investments in artificial intelligence (AI) to the implementation of cutting-edge technologies and practices that drive efficiency and growth. However, organizations don’t just have to rely on the […]
by Dan Oswald I recently wrote about servant leadership, mentioning that it has long been a concept that intrigues me. I used as an example—in part because of his recent passing—Truett Cathy, the founder of Chick-fil-A. My choice for an example wasn’t universally embraced by those who read the entry. Many of the negative comments […]
by Dan Oswald I’ve been thinking a lot lately about the phrase “servant leadership.” While servant leadership is a concept I’ve heard about many times in the past, I wasn’t sure where it originated, so I did some research and found that the phrase was coined by Robert K. Greenleaf in The Servant as Leader, […]
Seen any viral videos lately? Maybe a more pertinent question is: Fired anyone over a viral video lately? Videos and other social media posts run the gamut from cute kittens to dancing wedding parties. Sometimes, though, they delve into more serious subjects and become statements on political and social issues — issues that can embarrass […]