The My Pleasure Advantage: Why Chick-fil-A Wins on People – Webinar Recap
In a recent webinar conversation with Nicholas Lawrence (Nicholas L.), Executive Director of People & Culture at Chick-fil-A Restaurants, local franchise – Indianapolis, and SPARK HR 2026 speaker, he shared how to be an organizational culture architect and how to make your organization a gold standard of service. During the webinar, three themes emerged on […]