How to Hire a VP of Customer Service Who Will Delight Your Customers
Your vice president (VP) of customer service leads your whole team. Here’s how to choose a leader who will guide your brand to customer success.
Tag: hiring
Small Businesses Place Blame on Big Businesses for Hiring Challenges
Results from a recent survey of small business owners conducted by Survey Monkey and CNBC found that “16% of small business owners (but 41% of small businesses with 50 employees or more) have had open positions for at least three months.” That’s a pretty big number for those 50+-employee companies. And those businesses have some […]
Preparing for Employee Turnover
In a previous post, we discussed the challenges that come with employee turnover and that those challenges aren’t limited to top-level executives. At any level, employee turnover means losing someone with institutional knowledge, the potential to sidetrack or at least impede progress on ongoing projects, and forcing employers to spend months onboarding replacements.
Accommodating Your Most Valuable Asset: Your Workforce
In part 1 of this article, we discussed how the fight for top talent is requiring employers to invest in keeping their current staff healthy and productive. Comprehensive disability management programs can be a key part of this approach—helping assess employees’ needs, connecting them with workplace resources, and providing accommodation recommendations to help them stay […]
Shrinking the Talent Gap: Supporting Your Biggest Asset
These days, you can’t open a newspaper or read an article online without hearing about the current talent shortage. In 2017, the unemployment rate hit a 17-year low of 4.1% in the fourth quarter.[1] While this is good news for jobseekers, it has created big challenges for businesses that are trying to attract new talent. […]
How Long Should Transitioning Employees Support Their Old Role?
Managers know that employee personnel assignments are rarely static. Business needs and staffing availability can change frequently, and businesses need the flexibility to move personnel into new roles. Sometimes, this involves hiring a new employee, but often, it involves a promotion or lateral movement for an existing employee.
Why You Need to Plan for the Succession of All Your Employees
Managers can be so busy at work sometimes that it’s almost inconceivable for them to think about anything beyond the present day or even hour. And, while many business leaders wisely set aside time to think about 1-year, 3-year, or 5-year plans, far too few spend time thinking about where their current workforces will be […]
Turn ‘Sinning’ into ‘Winning’ with These 7 Tips (Part 2)
In part one of this article, we uncovered four “deadly sins” of recruiting and offered ways to fix these bad habits. Today, we’ll look at three more sins and how you can stop your recruiters from “committing” them.
Lack of Digital-Savvy Talent Leads to Hindered Digital Transformation
While the world is growing more digital by the day, companies are struggling to keep up, citing a lack of digitally-savvy workers. And according to a new study, 38% of respondents also blame the lack of skilled talent for their digital transformation failures.
Turn ‘Sinning’ into ‘Winning’ with These 7 Tips (Part 1)
Jobs are changing, and so are the ways recruiters are finding candidates to fill vacant positions. Job ads in your local newspaper are out, and LinkedIn job postings are in. The same can be said with the application process; by using mobile technology, candidates can complete an online application in minutes while they’re on the […]