Practical HR Tips, News & Advice. Updated Daily.
[Go here for skills 1 to 5] HR Manager’s Key Skill #6—Discrete and Ethical HR professionals are the conscience of the company, as well as the keepers of confidential information. As you serve the needs of top management, you also monitor their actions toward employees to be sure that policies and regulations are followed. You […]
This is the 2013 version of our most popular article ever, written in 2006. In no way is our list authoritative, but it is the opinion of people, including BLR® Founder Bob Brady, who’ve spent decades meeting with HR professionals, supporting their goals, and reporting their achievements. You may agree or not with our assessments, […]
According to a survey commissioned by Academic Partnerships (AP), human resources (HR) executives agree that advanced academic degrees are important for employees looking to advance in their companies. The advantages of advanced degrees include: Upward mobility (89%), Promotion (86%), and Increases in salary (71%). However, these executives report that only half of their employees hold […]
A Players Don’t Have to Play on B Teams Kleiman uses baseball analogies for clues about why managers lose A players: A players never have to play on a B team, he says. And they don’t want to play with B or C players. That makes for problems when A players’ managers retain poor performers, […]
Managers who are proud of their hiring abilities often make a major mistake, says consultant Mel Kleiman (humetrics.com). Those managers end up focusing on who is the best applicant rather than who will be the best employee.
The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Telephone Etiquette.” Don’t forget to train employees to follow proper etiquette when receiving phone calls. Here are several best practices for answering the telephone. Answer promptly if you are not relying on voicemail pickup. Greet the caller with a friendly tone, identifying […]
More good news for the HR pros: That degree was worth it. We recently wrote about human resources (HR) making Forbes’ “America’s 15 Most Surprising Six-Figure Jobs” list. Now the HR profession has made another list: Salary.com’s “8 College Degrees That Will Earn Your Money Back” list.
Kleiman, who offered hiring tips at BLR’s HR Strategic Summit held recently in Scottsdale, Arizona, will be speaking on the topic in an upcoming BLR® Webinar. Finding A Players Kleiman offers four sources of great new employees that are free and easy. Former Employees Former employees who left the company and came back are great […]
Three main goals for your telephone training are that trainees will learn to: Understand the importance of proper telephone etiquette. Identify guidelines for speaking and listening on the phone. Follow proper etiquette when making and receiving calls. The telephone is an essential tool for conducting business—just think about how many times a day you use […]
Conflict in the workplace is common, so effective conflict resolution strategies for HR need to be common as well. Conflict is any workplace disagreement that disrupts the workflow. It is often a situation in which people perceive a threat; they may perceive this threat as physical, emotional, or a grab for power or status. It’s […]