Tag: HR

All-Important HRIS Planning Tool: Capability Checklist

Letke, who is the founder and CEO of the HR consulting and outsourcing company HR Integrity, Inc., offered her tips at a recent webinar sponsored by BLR® and HRHero®. Deciding What’s Appropriate for Your HRIS Here are some questions Letke uses to help employers define their HRIS needs: What information are people in your organization […]

Do Your Employees Write Right?

Whether it’s a report for the boss, a letter to a customer, an e-mail to another department, or even just a phone message for a coworker, written documents need to be clear, concise, and correct. Some employees may already know how to write well. Others may need more practice. But regardless of skill level, all […]

Use Training Committees to Improve Results

Gaining award-winning status for its learning organization has helped Jiffy Lube® International, (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Barber attributes the success of Jiffy Lube University (JLU) to its close alignment with the business, franchisees, and vendor […]

Looking for Ways to Improve Training?

Gaining award-winning status for its learning organization has helped Jiffy Lube® International improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Jiffy Lube (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, has placed in the top five in a dozen national and international training competitions, Barber says. He […]

Don’t Lawyer Up Too Quickly

Yesterday’s Advisor featured SHRM’s top-rated speaker, Attorney Jonathan Segal, who offered the first 10 of his “they won’t tell you, but I will” principles. Today, 11 to 15, plus an introduction to the handy wage and hour guide that helps you solve little problems before they become big and expensive ones. Segal, who is a […]

What Is the Role of Reinforcement in Effective Training?

Content and delivery are not necessarily to blame when training fails to drive long-lasting behavioral change. More often, the blame rests with a lack of reinforcement back on the job, says Mike Ryan, senior vice president of Marketing and Strategy for Madison Performance Group (www.MadisonPG.com). “Training is a key business imperative, but the long-term results […]

Train Managers to use SMART CONTACT with Problem Employees

When an employee does not perform well and a manager needs to put something in writing, whether for a performance review or between evaluations, attorney Marie Burke Kenny recommends keeping two acronyms in mind: CONTACT and SMART. Kenny, appearing again in today’s Advisor courtesy of California Employer Resources®, is an experienced employment law attorney in […]

Tough Love: Your Employees Won’t Tell You, But I Will

Attorney Jonathan Segal, SHRM’s top-rated speaker, has been listening to what employees say about HR and compensation, and he’s distilled what he learned into 15 principles all managers should abide by. Segal, who is a partner with law firm Duane Morris LLP in Philadelphia, shared what he’s found in engagement surveys, discussions with CEOs and […]

Are Your Managers and Supervisors Trained to Deal with Problem Employees?

Courtesy of California Employer Resources®, Marie Burke Kenny, an experienced employment law attorney in San Diego, answers questions with valuable training information about dealing with problem employees. Do you have an overarching piece of advice to give to employers, right off the bat? “Starting right at the interviewing stage, the most important thing employers and […]

Never Say Never, and Never Say These 4 Things

[Go here for killer phrases 1 to 6.] 7. AVOID: “… don’t you think?”  Or, “… isn’t it?” Or “… okay?”  To convey a confident commanding presence, eliminate validation questions. Make your statement or recommendation with certainty and avoid tacking on the unnecessary approval-seeking question.  Don’t say, “This would be a good investment, don’t you […]