Winning on Purpose: Chick-Fil-A’s “My Pleasure” Secrets to a Gold-Standard Culture
In the world of HR, “culture” is often a buzzword that feels hard to pin down. But for Nicholas Lawrence, Executive Director of People & Culture, local franchise for Chick-fil-A Indianapolis, culture isn’t a vague feeling—it’s a measurable standard. During a webinar ahead of his session at SPARK HR 2026, Lawrence shared how one of the […]