Tag: workplace culture

Winning on Purpose: Chick-Fil-A’s “My Pleasure” Secrets to a Gold-Standard Culture

In the world of HR, “culture” is often a buzzword that feels hard to pin down. But for Nicholas Lawrence, Executive Director of People & Culture, local franchise for Chick-fil-A Indianapolis, culture isn’t a vague feeling—it’s a measurable standard. During a webinar ahead of his session at SPARK HR 2026, Lawrence shared how one of the […]

HRDA Frankly Speaking: The Silent Feedback

As HR professionals, and really as people, we opt to be nice and polite when dealing with anything in the workplace. But what happens when that blanket “agreeable”-ness produces a stagnant and stale environment instead of something productive? When the status quo becomes more harm than good, how can you break the mold? Amira Barger, […]

The Hidden Cost of Silence: How Low Psychological Safety in the Workplace Undermines Compliance, Culture and Growth 

As organizations enter the new year focused on driving growth and elevating performance, a critical risk continues to go overlooked: the absence of psychological safety in the workplace.   Psychological safety is a foundational requirement for effective compliance, sound decision-making and strong business performance. When employees don’t feel safe to speak up, organizations lose visibility into risk, culture erodes and innovation slows. […]

How the Extended Workforce is Redefining Critical Roles in 2026

As organizations plan their 2026 workforce strategy, they’re facing a workforce equation that looks very different from just a few years ago. Critical work is increasingly being delivered by people who aren’t on the traditional payroll: contractors, freelancers, and independent specialists. This shift is being driven from both sides of the labor market. Employers are […]

The Hidden Cost of Ghost Jobs: Why Posting Unreal Roles Damages Culture and Credibility

If you’ve searched for talent—or searched for a job—over the past few years, you’ve likely encountered the rise of ghost jobs. These are roles posted publicly that are not actually open, budgeted, or approved. And they’re not rare. Year over year, millions more jobs are advertised than are ever filled, leaving job seekers confused, disappointed, […]

Faces of HR: Jersey Mike’s CPO on Fueling Fast-Casual Growth

Betsy Mercado has recently stepped into the newly created, crucial role of Chief People Officer at Jersey Mike’s, a leading franchisor in the fast-casual sandwich space. Her mandate is clear: to guide the company’s rapid expansion by developing comprehensive people strategies that reinforce Jersey Mike’s distinctive, people-first culture. In this pivotal role, Mercado oversees the entire team […]

Faces of HR: Lauren Jackman—The SVP Who Studies the Workplace

Lauren Jackman brings a deeply analytical lens to her role as SVP of Culture, Experience & Learning at Medallia. She leads the charge in ensuring the company’s environment is not just productive, but truly inclusive—a place where people can genuinely thrive. Jackman is focused on ensuring that the strategies behind employee experience and learning are rooted in […]

raise

Why Employees Don’t Negotiate Pay — and What It Reveals About Organizational Culture

Recent research from Harvard, Brown, and UCLA reveals something telling about workplace dynamics: most people avoid salary negotiations not because they lack negotiation skills, but because they don’t feel safe asking. As noted in a leading industry publication, employees often believe their employers simply aren’t open to discussing pay. Some experts suggest that coaching job […]

Employee Political Speech: Protected or Not?

Political discussions between employees at work become heated, negative political social media posts go viral, off-duty employees are photographed participating in off-duty protests, or workers show up at work wearing pins, buttons, or shirts emblazoned with political slogans. It seems these things are happening more frequently, and third parties are more willing to complain to […]

Employees’ Free Speech Rights Have Limits, Even on Their Own Time

“I can do what I want!” “You’re not the boss of my mind!” “I have a First Amendment right to say whatever I want!” Whether from a precocious preteen or a challenging subordinate, the last of these exclamations can challenge even an experienced parent or supervisor. Fortunately for you (and me), this isn’t a parenting […]