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customer

Why Your Company Needs to Focus on Internal Customers

Exceptional customer service is a major selling point for companies that can do it well. Companies like Ritz-Carlton, Harley Davidson, and Disney are often held up as models of customer service in their respective industries, which has helped them develop and maintain strong brand positions around the globe. 

Better Manage Your Online Reputation to Attract Talent

Employer branding has become a hot topic in the recruiting and HR world. An “employer brand” describes an employer’s reputation as a place to work, and its employee value proposition, as opposed to the more general corporate brand reputation and value proposition it presents to its customers.

hiring

Are You Using Predictive Technology in the Recruiting Process?

Technology can be a great asset to recruiters during the hiring process, especially predictive technology. If you’re unfamiliar, predictive technology is a body of tools capable of discovering and analyzing patterns in data so that past behavior can be used to forecast likely future behavior.

What Is Peer-to-Peer Recognition?

Peer-to-peer recognition is a form of feedback that comes from employees’ peers rather than superiors. In other words, it’s input from others at employees’ own levels or others they work with.