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According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.
Maryland’s new law designed to prevent employers from asking employees to waive their future right to report sexual harassment is set to go into effect on October 1.
In part 1 of this article we began to explore why meeting a crisis head-on is the best approach. Today we’ll look at what general strategies you can use to meet the challenge.
A student alleged that she was sexually abused by a construction worker at her school and sued the construction company for negligently hiring, retaining, and supervising the worker. The company submitted the claim to its insurance company under a commercial general liability policy. The carrier successfully challenged the company’s request for coverage in federal court. […]
Everyone makes mistakes, even leaders and coaches. I am uniquely qualified to write this article, as I have made every one of these mistakes, some, embarrassingly, more than once. Here are 10 coaching mistakes and how you can avoid repeating them:
In a recent episode of HR Works: The Podcast for Human Resources, Lindsay Stanton, Chief Client Officer for Digi-Me, discusses trends and best practices for using video, social media, and mobile technology in the recruiting process.
There may be more jobs available today than there are applicants to fill them. This is a frustrating scenario for employers. Organizations trying to grow, or even simply keep up with current demand, are finding it more and more difficult to keep employees, and they’re finding it’s more and more difficult to find new employees […]
By now, it’s no secret that the learning management system (LMS) global market is booming (it’s currently worth more than $5 billion) and projected to grow at exponential levels over the next decade. And as it grows, you can expect to see certain evolving trends, and you’ll want to make sure that you’re monitoring these […]
Recruiters are always looking for new and innovative ways to find top talent using new technology. Which is why CareerBuilder has developed a new app that uses innovative technology—like artificial intelligence (AI), augmented reality (AR), gamification, and more—to simplify the hiring process for both jobseekers and employers.