How to Teach Prioritizing Customer Issues
Demanding, especially unreasonably demanding, customers can frustrate customers service staff who aren’t trained to deal with it. What can we do to make these situations less stressful?
Archives
Wanted in Today’s Workplace: Passion
It’s that secret ingredient that separates the ideal job candidate from others, and makes for a high-performing employee. But according to a new study from professional services firm Deloitte, few workers have it.
When Should You Take a Chance on a Job Candidate?
Have you heard the one about the recruiter and the hiring manager? The recruiter asks about candidate qualifications, and the hiring manager says the person must be breathing.
Should You Allow Employees to Sleep on the Job?
Not everyone gets a good night’s rest. From home obligations to stress, there are seemingly hundreds of reasons why your employees may not be getting the necessary shut-eye each night. Almost all of us have felt the urge to take a quick refreshing nap during the day, and many sleep experts agree that it can […]
Desperate Housewives Case Addresses Wrongful Termination Based on Failure to Renew Contract
It should not be surprising that in California, prominent court cases involve the entertainment industry at times. In my last EntertainHR blog post, I discussed the 2006 California Supreme Court’s decision in Lyle v. Warner Brothers Television Productions, where the court held that within the adult-oriented situation comedy Friends writers’ room, conduct that might otherwise […]
5 Questions to Answer When Onboarding an LMS for Employee Training
The costs of owning and implementing a learning management system can quickly push you beyond your budget if you fail to plan accordingly. So, how can directors and managers create a true picture of their actual LMS costs to avoid ballooning expenses? Start by asking yourself several key questions before signing on the dotted line.
Work Anxiety Is Keeping Americans Awake at Night
Is your company causing sleepless nights for employees? New research suggests the answer may be yes.
Unemployment Near Record Lows: Who Can You Hire?
With unemployment hovering near record lows, employers are finding it tough to fill some positions. They’re starting to change tactics, often looking at previously ignored groups of jobseekers or changing how they attract applicants altogether. Let’s take a look.
Leading, Unofficially
This edition of The Oswald Letter is a guest post from Elizabeth Petersen, Project Director for Simplify Compliance. For most of us, the path to becoming a leader starts years before an official leadership title and a team of employees are granted.
Digitally-Savvy Companies Have a Greater Ability to Attract and Retain Talent
As more and more young people join the workforce, companies must be prepared to adapt to the changing times. A new study has revealed that companies who are more technologically inclined have a better chance at retaining and attracting younger workers.