Author: Stephen Bruce, PhD, PHR

Are You Training Your Leaders on ‘Defensive Management’ Best Practices?

  At some point, every workplace is faced with allegations that a supervisor behaved badly. Perhaps it was a stray remark about a disability, age, or race. Or maybe they treated someone in a way that wouldn’t pass the smell test under the Civil Rights Act, the Age Discrimination in Employment Act, Americans with Disabilities […]

ESPP Loans Can Make 401(k) Plan Loans Less Attractive

Employee Stock Purchase Plans can reduce 401(k) plan loans, a prominent money management firm says. Fidelity Investments found that employees are less likely to take out a loan from their 401(k) account if their company also features an employee stock purchase plan. Employee funds held in these often-discounted stock plans, which are increasingly seen as […]

Talent Management—Not Just for Hollywood Anymore

Among the speakers at the HR Tech conference held recently in Las Vegas was Josh Bersin, a highly respected consultant and principal and founder of Bersin by Deloitte, Deloitte Consulting. “Talent Management? Isn’t that for Hollywood?” he asked. Here is some of Bersin’s research along with tips for succeeding with a talent agenda for the […]

Train Employees to Give Memorable Service with These Top 10 Best Practices

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]

Why Thank You Isn’t Always Enough

By Steven Parker Cultivating a culture of continuous feedback is something we hear about daily, and just about every manager on the planet claims to have an “open door” policy. But, are we really following through on this promise?

Better Tech Equals Better Mentorship

SPECIAL from HR Tech Las Vegas In yesterday’s Advisor, we learned about advancements in healthcare benefit management that were presented at HR Tech Las Vegas; today, innovations in connecting new recruits with seasoned mentors in your organization.

Are You Training Employees in the Season’s Spirit of Service?

  Focus on your culture, and the profits will follow, says Zappos’ CEO and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh. And the culture at Zappos is all about customer service. The company, known primarily for its Internet shoe business, does very little advertising, Hsieh says; instead, it counts […]