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Vermont passes paid sick leave law

The Vermont Legislature has passed a bill that soon will require employers to provide employees with paid sick leave.  The bill, which passed the Vermont Senate on February 10 and the House on February 17, is expected to gain Governor Peter Shumlin’s signature. Presuming the governor signs the bill, the law will go into effect […]

Case Study: GNC Implements Cloud-Based Training Program

“In an effort to maintain product knowledge standards among employees in its 9,000+ retail, franchise, and distribution locations, GNC (stores are General nutrition Centers) has partnered with software company ePath Leaning Inc., to train its employees,” reports Adi Menayang in an article for Nutra Ingredients USA titled “GNC ramps up employee training program with new […]

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Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.

College

Important Points to Know When Recruiting 2021 Graduates

Today’s graduates, whether in high school, university, or college settings, are entering the workforce at a time when nothing is certain and everything, including when and where they will work, is in flux. Monster recently surveyed recent and future graduates to better understand their feelings about entering the 2021 labor market, and it revealed some […]

Workplace Approaches to Tuition and Student Debt—and Their ROI

Student loan debt weighs heavily on the collective American mind—with good reason. According to MarketWatch, the total outstanding student loan debt as of January 2016 was $1.2 trillion, exceeded only by mortgage debt. It also reports that about 70% of recipients of bachelor’s degrees graduate with debt.

Tips for Training Employees Against Cyberattacks

The COVID-19 outbreak has affected almost every area of our pre-pandemic “normal” lives including more telework, a surging demand for toilet paper, and a shrinking workforce, just to name a few. Almost no industry has been spared when it comes to the contagious disease’s impact. In particular, cyberattacks are on the rise in nearly every […]

Best Interview Questions to Assess a Candidate’s Conflict Resolution Ability

What are the best interview questions to assess candidates’ ability to manage and resolve conflicts? What answers should interviewers seek? In this Q&A, Richard Birke, chief architect of JAMS Pathways, the leader in early conflict resolution that helps prevent or solve workplace problems, provides tips. Here’s what he had to say. When looking for executives […]