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Incentive Compensation: Customer ExperienceTranslates to Cash for Airline Employees

American Airlines made the decision to keep flying, too. But employees weren’t happy, and customers complained. The airline needed to find a way to solve both problems. Mark Mitchell, managing director of American’s Customer Experience area, takes us back: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the […]

IT

Is Too Much Screen Time a Problem for Your Employees’ Wellness?

According to a Nielsen study parsed by CNN, American adults spend nearly 11 hours a day on average staring at a screen, and most of that screen time occurs while they’re at work. And yes, this can cause many problems for employees, their health and wellness, and their overall work performance. Continue reading to learn […]

Supreme Court Declines ADA Reassignment Question

The U.S. Supreme Court again refused to decide whether the Americans with Disabilities Act requires employers to reassign employees with disabilities to vacant positions, without requiring them to compete with other candidates. The Court declined May 28 to hear EEOC v. United Airlines Inc., No. 10-cv-01699, 2012 WL 718503 (7th Cir. March 7, 2012). The circuit-court divide on […]

12 Gaps in Your Candidate Experience

A survey by CareerBuilder shows that there might be some serious gaps between your organization’s recruiting needs and your candidates.

Why Post-Hire Screening Could Reduce Talent Headaches

Employers often cite their employees, team members, or people as their greatest asset. And while this may be true, it is sometimes an uncomfortable truth that they can also be an organization’s greatest weakness. Businesses, and by extension their brands, have become increasingly visible online through social media, online news channels, and even review websites, […]

Examining Expected Labor and Employment Changes for 2026

With 2026 upon us, businesses, employees, and policymakers alike are preparing for the year ahead, and with it come anticipated shifts in the labor and employment landscape. Each year brings its own set of challenges and opportunities, from regulatory changes to evolving workplace trends, and 2026 is no exception. Understanding these expected developments is essential […]

Rates of Depression Continue to Rise: How Should Employers Respond?

A recent Gallup poll found that the percentage of U.S. adults who report having been diagnosed with depression at some point in their lifetime reached 29%, a 10-percentage-point increase from 2015. Additionally, the number of Americans who have been or were being treated for depression during the same period is now at 18%, up 7 […]

Play or Pay? Pros and Cons

In yesterday’s Advisor, attorney Ashley Gillihan offered critical definitions of Patient Protection and Affordable Care Act (ACA) terms of art. Today, his pros and cons of dropping/maintaining coverage, plus an introduction to the all-things-HR-in-one-place website, HR.BLR.com. Gillihan is counsel in the Atlanta office of Alston & Bird LLP. His tips came at a recent webinar […]