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Incentive Compensation: Customer ExperienceTranslates to Cash for Airline Employees

American Airlines made the decision to keep flying, too. But employees weren’t happy, and customers complained. The airline needed to find a way to solve both problems. Mark Mitchell, managing director of American’s Customer Experience area, takes us back: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the […]

AI

Q&A: Automation Progress in the Field of HR

Automation has been talked about quite a bit for many years now. The reactions to the potential that automation carries have been mixed. Some are afraid of what it might mean for their jobs. Others are relieved that it will take their more tedious tasks off their plate so they can do something more valuable […]

The Rise of the Nonlinear Workday

The COVID-19 pandemic has fundamentally changed so many aspects of everyday life, not least of all in the workplace. The explosion in remote work is perhaps the most obvious example, but that foundational shift has also had repercussions in other areas of work life. Goodbye to the 9-to-5 One example of this is the rise […]

Discrimination in Your Company? Audit Before the Feds Do

Yesterday’s Advisor covered EEOC’s (allegedly egregious) discrimination case against Mavis Tire—1,300 hired, no women. Today, how you can find out about discrimination in your company. We expect discrimination these days to be a little less blatant than the EEOC thinks it found at Mavis. You don’t really need an internal audit to tell you that […]

strategy

Five Reasons Why HR Business Process Consulting is a Fundamental Component of an Organizational Design Strategy

Every business operates a little differently, which is why competitors exist. There’s a fine line to straddle between maintaining compliance and falling victim to complacency. This is when HR business process consulting services can help to inform your organization’s design. Perhaps you only need to make a few minor tweaks to recruitment and onboarding processes […]

predictions

Employers Predict Most Furloughed Workers Will Return by Q1 2021

Were you one of the many employers that brought workers back in late spring, only to furlough or lay them off in early summer due to rising rates of the coronavirus? If so, you’re not alone, but now that your workers have been furloughed again the next question becomes: when can we really bring them […]

Department of Labor Issues FMLA Guidance in Recent Opinion Letters

Earlier this year, the Department of Labor (DOL) issued opinion letters offering employers guidance regarding certain family and medical leave matters under the Family and Medical Leave Act (FMLA). As with other opinion letters, they are nonbinding on the courts, but they serve as valuable insight to employers on the DOL’s expectations regarding an employer’s […]