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Ethics or Mismanagement: What Would You Do to a Lying Employee?

By BLR Founder and CEO Bob Brady BLR’s CEO discusses lies, good deeds, and what his organization did about both, then asks for your solution to the issues this story raises. Do you ever read the popular newspaper column, The Ethicist? It’s an advice column focused on ethical issues. This is certainly something that our […]

help

Your Guide to Training Employees on Customer Centricity

The term “customer centricity” is front of mind for HR and C-suite executives across a wide range of industries these days. The business world has traditionally followed the conventional wisdom that “the customer is king.” But today, many progressive companies are taking this much further, moving to prioritize customer centricity as a central pillar of […]

Marching Bands That Drummed Up Leadership Skills

Leadership lessons can be taken from almost anywhere. In today’s Advisor, guest columnist Ritch Eich, author of Truth, Trust + Tenacity: How Ordinary People Become Extraordinary Leaders, discusses the unique leadership skills demonstrated by marching bands.

overtime

‘Unlawful’ Overtime Rule Temporarily Blocked

A federal district court temporarily blocked the U.S. Department of Labor’s (DOL) overtime rule November 22, just days before it was scheduled to take effect. The judge who issued the order called the regulation “unlawful” and said such actions should be left to Congress.

Ask the Expert: Military Leave—Paid or Unpaid?

We have an employee that just came back from military leave. He did not present orders to HR or payroll and turned in a timecard with “5 days Military Leave” written across the week he was gone. Payroll paid him for that week and deducted 40 hours of leave. The employee came back stating that […]

commission

How Executive Compensation is Different from Other Compensation

When setting employee pay, there are a lot of things to consider. Perhaps nowhere is this more evident than with executive-level pay considerations. Executive compensation differs quite a lot from other forms of compensation, and the thought process that goes into setting it must differ accordingly. Executive-level employees, just like other employees, are motivated in […]

Can Job Descriptions Prevent Lawsuits?

Can job descriptions prevent lawsuits? Actually, they do, in many ways. Lack of clarity is the basis for many lawsuits—e.g., clarity about pay or about the reasons for employment decisions—and many of those suits can be avoided by clearly written, up-to-date job descriptions. Specifically, how do job descriptions protect against lawsuits and money damages? Here […]

5 Signs Your Employees Need Refresher Training

Refresher training is just as important as initial training. One could even argue that it may be more important than initial training because it increases employee productivity rates and lowers operational costs related to rework and unsatisfied customers. And a lack of sufficient training can lead to many negative effects. So, how do you know if […]