Most Popular

Who Wanted to Be a Millionaire?

Litigation Value: From Dunder Mifflin’s corporate perspective, likely $0, though it might find itself having to defend claims that it should be liable for Michael’s tuition promise. Michael on the other hand . . . but you can’t get blood from a turnip, right? Just how long has Michael Scott been wreaking havoc on the […]

Faces of HR: How Jessi Marcoff Drives Change at InvoiceCloud

Jessi Marcoff, Chief People Officer at InvoiceCloud, didn’t take a traditional path to HR. Her journey began in change management at Portland General Electric, where she discovered a passion for connecting people with purpose. This early experience ignited a spark, leading her to explore the intersection of business strategy and human potential. After honing her […]

retirement

DOL Delays Fiduciary Rule Implementation; Reduces Transition Compliance

The Department of Labor (DOL) on April 4 released details of a 60-day delay in implementation of its new fiduciary rule and Best Interest Contract Exemption (BICE). The rule formalizing the extension, was published in the Federal Register on April 7, also delivered changes that significantly reduce compliance burdens during a transition period until January […]

ACA ‘Play or Pay’ Decision Guide Infographic

Before January 1, 2014, employers covered by the employer responsibility provision of the health care reform law—also known as the Affordable Care Act (ACA)—will need to decide if they will provide health care insurance to their employees or pay the penalties for not doing so. This decision is commonly referred to as ‘play or pay.’ […]

People-Centered Tech Improves Organizational Resilience

A look at Gallup research on employee engagement during the pandemic is revealing. You’ll notice what many people didn’t expect: Engagement levels remained steady. For all the wholly justified concern about employee isolation and a potential disconnect from company culture while working from home, workers stayed engaged, and their efforts helped employers weather COVID-related economic […]

Visualization—A Key to Inspirational Leadership

In today’s multigenerational workforce, it’s constantly a challenge to train, motivate, and lead your organization’s employees. Visualization and imagery can help, however, as shown in today’s article by Chris Ainsworth, head of talent and organizational development for TD Bank®.

Why Sales and Customer Service Are Part of Everyone’s Job

Corporate functions often have a distinct if largely unspoken split between customer-facing and back-end roles. While salespeople, marketing teams, and customer service reps interact with groups of or specific customers on a regular basis, those with more behind-the-scenes roles may rarely interact with customers or potential customers in their day-to-day activities. But in today’s competitive […]