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customer

You won’t know what your customers want if you don’t ask

by Dan Oswald Knowing what your customers want and need and delivering it are key concepts for any business. But how do you really know what your customers want? The first person I worked for after graduating from college knew exactly what his customers wanted and needed. He had that knowledge because he once held […]

Want Visionary Leaders? Traditional Development Isn’t Enough

Every organization wants to fill its ranks with the best leaders possible in order to stay competitive. However, recent research suggests that formal leadership training—by itself—is not sufficient to equip business leaders with the skills they need to be successful.

recruit

Career Expert Explains How to Recruit Top Talent in Mid-2019

We are at the halfway point of 2019—can you believe it? It feels like just yesterday that we were predicting the hottest jobs of the year, and now we’re already into July! Time flies when you’re sourcing and recruiting top talent.

When Is Arbitration the Best Option?

If you run a business, you’ve probably encountered arbitration clauses. These contractual provisions require parties to resolve disputes in private proceedings instead of court and are celebrated as a cost-effective alternative to in-court litigation. But arbitration might not always be a beneficial proposition for business disputes. Those who have arbitrated cases know the process features […]

Santa’s on the Naughty List This Year

You would think Santa would be unbiased to all children, but that’s not the case for one mall Santa in Mission Viejo, California. A local Santa and elf committed a cardinal sin recently, and we’re not talking about robbing the mall.

skills

Encouraging Employees to Tackle New Skills

The COVID-19 pandemic has led to an unprecedented shift to remote work for companies around the world. This has created plenty of logistical challenges for employers and a strange new reality for many employees.

Transgender Discrimination—When Does ‘He’ Become ‘She’

In yesterday’s Advisor, BLR® Legal Editor Jasmin Rojas, JD, took “Keeping Up With the Kardashians” star “Caitlyn” (formerly Bruce) Jenner’s recent introduction of herself as a transwoman as a starting point for a discussion of transgender discrimination. In today’s Advisor, Rojas offers practical tips for employers. What’s in a Name? Remember, names and pronouns are […]

Sex

Welcoming Transgender Individuals in the Workplace

Recently, President Trump sought to ban transgender individuals from serving in the military via a series of tweets that included reference to “the tremendous medical costs and disruption that transgender in the military would entail.” So far, the ban doesn’t appear to be taking place, but it has raised concerns among transgender people everywhere.

HRDA Frankly Speaking: Microsoft’s AI Insight—It’s a Mindset, Not Just Tech

Forget everything you think you know about AI in the workplace. While the rapid advancements of generative AI models might seem like just another tech upgrade, Matthew Duncan, Head of Future of Work Thought Leadership at Microsoft, has a message for HR leaders: it’s a fundamental cultural revolution. At Spark HR 2025, Duncan shared insights […]